Technical Support Engineer

A Day in Your Life at MKS:

As a Technical Support Engineer at MKS you will partner with Service Technicians Field Service Engineers Sales teams and customers to provide expert-level troubleshooting guidance and technical support. Additionally you will collaborate with Engineering Quality and Manufacturing teams in order to investigate and mitigate product performance concerns spurring continuous design and process this role you will report to the Technical Support Manager.

You Will Make an Impact By:

• Provide expert-level technical support to our valued customers Field Service Engineers Sales teams and Service Technicians. This includes answering complex technical questions performing in-depth troubleshooting and resolving critical issues via phone email or in person.
• Collaborate closely with Engineering Quality and Manufacturing teams to identify analyze and implement effective corrective actions for new product failure modes ensuring continuous improvement.
• Drive the seamless transition of new products from design to service representing the Service organization in product development projects communicating critical requirements and proposing innovative solutions.
• Develop and maintain comprehensive technical documentation including technical memos service bulletins and high-quality training materials to empower our global teams.
• Deliver engaging and effective training sessions on new and existing products to Field Service Engineers customers and Service Technicians fostering their technical proficiency.
• Travel Requirements: Up to 10% travel.

Skills You Bring:

• An Associates (AS) degree in a technical engineering field or equivalent practical experience is required; a Bachelors (BS) degree is preferred.
• A minimum of 2 years of hands-on field service or technical support experience in a relevant industry.
• A highly motivated self-driven individual with a positive and proactive approach to complex problem-solving.
• Strong business acumen analytical capabilities and outstanding interpersonal and communication skills enabling effective interaction with diverse stakeholders.
• Proven ability to communicate effectively and collaborate seamlessly with cross-functional teams.
• Aptitude to manage multiple tasks and priorities efficiently with minimal supervision.
• Good computer skills with a working knowledge of the MS Office suite.

Physical Demands and Working Conditions

US requirement due to Americans with Disabilities Act (ADA). However each country is different due to employment laws so HR Partner discretion is advised. See HR Partner with any questions.

• Physical Demands and Working Conditions: Ability to sit or stand for extended periods while performing computer-based tasks and engaging in phone communication. Ability to work in an office environment and potentially in manufacturing or customer facilities which may involve exposure to moderate noise levels and varying temperatures. Occasionally required to lift and/or move up to 25 pounds.

Compensation and Benefits:
Salary Pay Range:$88425.00 TO $105000.00 USD per year. This range is a good faith estimate of the expected salary range for this position based on a wide range of factors including qualifications experience and training operational and business needs and other considerations permitted by MKS it is not typical for an individual to be hired at or near the top of the range for the role.

Bonus: This position is eligible for a discretionary annual bonus in an amount to be determined by MKS or as applicable.

Benefits: MKS offers a comprehensive benefits package including health insurance coverage (medical dental and vision) 401(k) with company match life and disability insurance 12 paid holidays sick time 15 paid vacation days 6 weeks fully paid parental leave adoption assistance and tuition reimbursement and for participation in any stock programs signing bonus etc..

We are interested in a qualified candidate who is eligible to work in the United States. However we will not be sponsoring work visas for this position at this time.

MKS is an equal opportunity employer including disability veteran status and all categories protected by law. Please review our EOE statements for additional details. MKS is generally only hiring candidates who reside in states where we are registered to do business.

Globally our policy is to recruit individuals from wide and diverse backgrounds. However certain positions require access to controlled goods and technologies subject to the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants for these positions may need to be U.S. persons. U.S. persons are generally defined as U.S. citizens noncitizen nationals lawful permanent residents (or green card holders) individuals granted asylum and individuals admitted as refugees.

MKS Inc. and its affiliates and subsidiaries (MKS) is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race color national origin sex (including pregnancy and pregnancy-related conditions) religion age ancestry physical or mental disability or handicap marital status membership in the uniformed services veteran status sexual orientation gender identity or expression genetic information or any other category protected by applicable law. Hiring decisions are based on merit qualifications and business needs. We conduct background checks and drug screens in accordance with applicable law and company policies. MKS is generally only hiring candidates who reside in states where we are registered to do business.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability please contact us at:.

If applying for a specific job please include the requisition number (ex: RXXXX) the title and location of the role