Technical Support Engineer (TSE) Intern

The Basics:

As a Tanium Technical Support Engineer (TSE) Intern you will support Taniums world-class customer organization responsible for the satisfaction & retention of our enterprise customers including the U.S. Department of Defense and over half the Fortune 100. With a primary focus on customer satisfaction TSE work both reactively and proactively to improve the overall experience of Tanium customers. This includes serving our customers by resolving technical issues & answering technical questions in a timely manner. TSE interns experience this foundational role in our organization through 1:1 mentorship team triaging efforts & shadowing opportunities.

This position follows the Companys hybrid schedule which currently requires employees to work in the office at one of the following locations a minimum of three days per week: Bellevue WA or Emeryville CA

The hourly rate for this internship is $30.00. This hourly rate is an estimate for what Tanium will pay an intern. The actual rate offered may be adjusted based on a variety of factors including but not limited to education skills training and addition to an hourly rate interns will be eligible for 401k matching and a monthly allowance for communications reimbursement.

What youll do:

• Work with a 1:1 mentor TSE as they take on real-world customer problems in security operations asset management & risk management.
• Contribute to triaging technical issues engaging with customers and conducting root cause analysis on live production implementations of Tanium.
• Support efforts will encompass security (Forensics Cyber Threat Intelligence Incident Response) operations (Compliance Vulnerability Scanning Patching Integrity Monitoring) & general automation.
• Assist customers with Tanium platform/module upgrades.
• Partner with other TSEs to assist with their assigned cases.
• Shape execute & deliver special projects with your peer interns that directly impacts Tanium.
• Acquire a deep understanding of how the technology of our product works and how to support operate & integrate it.
• Learn how to document best practices as well as track activity document root causes & complete accurate reports.
• Rigorously test our product in a home lab environment.

Were looking for someone with:

• Authorization to work in the U.S. now & in the future
• Availability to work full-time from June 7 2027 August 13 2027
• Undergraduate student currently enrolled in a college or university
• Eligible graduation dates: December 2027 or Spring 2028
• GPA of 3.5 or above
• Some experience with endpoints networking or operating systems/servers
• Love for creating an amazing customer experience
• Can work independently with good judgement and attention to detail
• IT Helpdesk experience preferred
• Other experience working with customers is a plus

About Tanium

On a mission. Together.

At Tanium we are stewards of a culture that emphasizes the importance of collaboration respect and our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges we are strengthened by our unique perspectives and by our collective actions.

As a global organization with stakeholders around the world its imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things.

Our commitment to excellence and innovation has earned us a place on the Forbes Cloud 100 list for ten consecutive years and we continue to be recognized worldwide as a great place to work.

Tanium is an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age gender identity sexual orientation disability protected Veteran status or other legally protected categories. If you require a reasonable accommodation in searching for a job opening completing an application interviewing or completing any pre-employment testing or requirements please contact. For more information refer to the Know Your Rights poster which is available here - be aware of job offers coming from people claiming to be Tanium employees. Tanium employees will only use @ email addresses to communicate with you will have video interviews with you and will never ask you for money.

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