Technical Support Engineer (Hybrid)
Job Location:
Fort Wayne, IN - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
As a Technical Support Engineer you will be working in a dynamic fast-paced environment ensuring Strykers Vocera solutions are properly and effectively deployed. You will use your technical expertise to investigate issues research solutions create win-win outcomes and deliver excellent customer service via telephone e-mail and the web. This is not a call center; our support team works together to take on technical challenges and provide a positive experience for our customers. Hours may vary from 6am-6pm EST. Rare late shift work and on-call work on an as-needed basis. This role is onsite in Fort Wayne Indiana a minimum of three days a week: Tuesday Wednesday and Thursday
Primary work location: 1950 West Cook Road Fort Wayne IN
What You Will Do:
You will document and manage customer issues delivering excellent customer service and managing customer expectations
Monitor and respond to customer inquiries coordinate customer communication assuring timely status updates and issue resolution
You will collaborate within the company escalating issues and engaging others to solve hard problems
You will report product defects and enhancement requests
Identify and advocate product supportability requirements
What You Need:
Required:
BA in Computer Science or related field or in lieu of Bachelors 6 years additional relevant work experience
Ability to travel (10%) and be available for late shift or on-call as needed.
Preferred:
Minimum 2 years experience in customer technical support role working in a hosted application preferred
Red Hat Enterprise Linux (RHEL) system administration knowledge is preferred
Familiarity with Linux service and performance troubleshooting is a plus
Knowledge of tools such as Command line power shell performance monitor or other data gathering tools preferred
Familiarity with log analysis correlating multiple log types for deep dive analysis
Knowledge of system administration and support knowledge of Server Virtualization Hypervisors such as VMWare or Microsoft Hyper-V
Basic understanding of SSL/TLS certifications with a basic understanding of Public Key Infrastructure (PKI)
Basic understanding of authentication protocols such as LDAP and 802.1x
Understanding of relational database systems and SQL scripting
United States of America Pay Ranges:
- USN: $64400 - $94400 USD Annual
View the U.S. work location and transparency guide to find the pay range for your location.
Travel Percentage: NoneStryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race ethnicity color religion sex gender identity sexual orientation national origin disability or protected veteran status. Stryker is an EO employer M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information.Required Experience:
IC
About Company
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongsid ... View more
