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Technical Support Engineer Contract to Hire

Disher

Job Location:

Grand Rapids, MI - USA

Monthly Salary: Not provided by the employer

Posted: 12 September 2026 (5 hours ago)

Application Deadline: 10 December 2026

Vacancies: 1 Vacancy

Job Summary

Technical Support Engineer - Contract to Hire

DISHER is seeking a Technical Support Engineer to serve as a resource for customers. This role is responsible for understanding customer challenges troubleshooting equipment and process issues coordinating technical solutions and ensuring issues are properly documented and escalated when needed. An ideal candidate is curious resourceful mechanically inclined and comfortable working in a fast-paced environment where they may wear multiple hats.

What its like to work here:

Make a positive difference! Its why we exist. We are always looking for teammates who are eager to use their diverse set of talents with our customers coworkers and communities. We want to leave this world better than we found it.

What you will get to do:

Customer Technical Support & Troubleshooting

Serve as first point of contact for customer technical issues
Diagnose problems and provide remote troubleshooting via phone email and video
Resolve issues independently or escalate to engineering/field service as needed
Own customer issues through resolution and document root causes and corrective actions
Act as technical liaison between customers sales engineering and operations
Translate field issues into actionable engineering requirements
Support commissioning startup and customer training as needed
Identify recurring issues and recommend design or process improvements

Sales & Applications Support

Provide technical expertise in sales conversations and discovery calls
Evaluate customer applications and feasibility
Assist with technical proposals and specifications
Communicate technical concepts to technical and non-technical audiences

Customer Success & Documentation

Partner with Marketing to develop troubleshooting guides FAQs and service/IOM/operator manuals
Partner with Customer Service to build scalable support processes
Track issues and identify trends for proactive solutions

What will make you successful:

Required Qualifications:

Bachelors degree in Mechanical Engineering Chemical Engineering Manufacturing Engineering or related technical field or equivalent hands-on technical experience
2 - 4 years of experience in engineering manufacturing equipment support applications engineering field service or related technical role
Strong mechanical aptitude and ability to understand industrial equipment and processes
Ability to troubleshoot problems using structured problem-solving methods
Strong communication skills with the ability to work directly with customers
Comfortable balancing multiple priorities in a fast-paced environment
Ability to travel occasionally for customer support testing or equipment commissioning
Required to travel up to 50%

Preferred (not required) Qualifications:

Experience with industrial processing equipment manufacturing systems automation or machinery
Experience supporting food processing agriculture ingredients or related industries
Experience with equipment installation commissioning or field service
Familiarity with CAD drawings P&IDs electrical diagrams or equipment documentation
Experience with root cause analysis and continuous improvement methodologies
Experience working with CRM ticketing or customer support systems

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

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