Technical Support Associate (Part-Time)

Technical Support Associate- Part-Time

Job Summary
The Technical Support Associate reports directly to the IT Technician II providing technical assistance for the IT Team with ensuring that computers software systems and other technology resources operate effectively. This is an entry-level position with entry-level troubleshooting of technical issues to assist with the workforces ability for workflow technical efficiency.

Key Responsibilities

• Provide friendly and timely technical in-person support for onsite computer phone email or ticket-based requests.
• Assist with entry level tasks such as set up of computers monitors peripherals and other technical issues as well as troubleshooting minor ticket issues.
• Escalate complex or recurring issues to appropriate technical resources.
• Assist with technology inventory and asset tracking.
• Adhere to all established policies and procedures per the company handbook.
• Follow all security privacy and technology procedures.
• Stay current with commonly used software systems and workplace technology.
• Complete CompTIA Network and Security

Qualifications

• High school diploma or equivalent; technical education or certification is a plus.
• CompTIA Network and Security Certificate a plus (plan to complete timely once hired)
• One year of customer service technical support or computer-related experience preferred but not required.
• Basic understanding of computers operating systems networking and common business applications.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and customer service skills.
• Ability to explain technical information clearly to non-technical users.
• Strong organizational skills and attention to detail.
• Ability to prioritize multiple requests and work effectively in a fast-paced environment.
• Willingness to learn new technologies and systems.

Lucent Group Inc. is committed to fostering a diverse equitable and inclusive workplace where every employee is valued respected and supported and welcomes individuals of all backgrounds experiences perspectives and abilities and believe that a diverse team strengthens our organization and the communities we serve. Lucent Group Inc. is anequal opportunity employer and makes employment decisions based on qualifications skills experience and organizational needs and is committed to providing a workplace free from discrimination and harassment and to ensuring that all employees have the opportunity to contribute grow and succeed.

Required Experience:

Junior IC