Technical Support Assistant Internship

Technical Support Assistant - Internship

Department: OIT General

Location: Wellesley Hills/Framingham

MassBayfosters educational excellence and academic success to prepare students forlocal and global citizenship to promote their personal growth to meetcritical workforce demands of communities and to contribute to the regionseconomic development.

Massachusetts Bay Community College isserved by a cadre of employees of varied backgrounds and experiences. We invite all individuals to consider joiningour community.

Locatedin Greater Boston MassBay is a comprehensive open-access community collegeoffering associate degrees and certificate programs on three campuses inWellesley Hills Framingham and Ashland Massachusetts.

Position Summary:

The idealcandidate will join a vibrant educational community and have a desire andability to serve a population of students with various needs and backgrounds. Thisis an unpaid internship program for current MassBay students with no benefits.

As a member ofthe End User Services team this individual provides technicalhardware/software support for client computers and other technologies withinMassBay. This individual provides courteous timely and effective assistanceto students faculty and staff including classroom lab and event support.

Note: Current Computer Science majors may be eligible to satisfy CS 280 through thisinternship. For more details pleasecontact Brenda Egan at

Key Responsibilities and Duties:

• Monitor and resolve IT help desk ticket requests and incidents;
  
  
• Support computers and peripheral equipment using a variety of operating systems and applications;
  
  
• Assist with maintaining and installing software applications related to MassBay computing;
  
  
• Support College-wide and multi-campus audiovisual services in classrooms meeting rooms and auditorium;
  
  
• Assist in providing routine computer printer and peripherals maintenance;
  
  
• Provide computer software and hardware orientation for students;
  
  
• Perform other duties as assigned.
  

This list is not to be considered all-inclusive. Asupervisor may assign other duties as required to meet the needs and foster themission of the College.

All employees of MassBay are expected to work collegiallyand collaboratively within a community that values and celebrates the varietyof student experience.

RequiredQualifications:

• Current MassBay Student with good academic standing;
  
  
• Enrollment in Computer Science Computer Information Systems Cybersecurity Mathematics or STEM related program;
  
  
• Experience troubleshooting computers or audiovisual equipment;
  
  
• Experience using Windows 10 Windows 11 Chrome OS or Mac OS.

Preferred Qualifications:

• Sensitivity and commitment to the goals of Affirmative Action;
  
  
• Experience working in a community college or similar environment;
  
  
• Demonstrated commitment to working with students in need;
  
  
• Previous experience maintaining and trouble-shooting software applications and PC hardware;
  
  
• Demonstrates effective oral and written communication skills;
  
  
• Abilityto work as part of a team.
  
  

Additional Information:

Salary Range: Thisis an unpaid internship

Classification: Student

Deadline: July 3rd 2026 or after that until filled.


Hiringis contingent upon a successful CORI clearance.

PLEASENOTE: We requirestudents who are eligible to file a Free Application for Federal Student Aid(FAFSA)to have one on file before they are hired or continue employment.

Massachusetts BayCommunity College is an affirmative action/equal opportunity employer and doesnot discriminate on the basis of race color national origin ethnicity sexdisability religion age veteran status genetic information pregnancy or relatedconditions gender identity sex characteristics sex stereotypes or sexualorientation in its programs and activities as required by Title IX of theEducational Amendments of 1972 the Americans with Disabilities Act of 1990Section 504 of the Rehabilitation Act of 1973 Title VII of the Civil RightsAct of 1964 and other applicable statutes and college policies. The Collegeprohibits Sex-Based Harassment. Inquiries or complaints concerningdiscrimination harassment or retaliation shall be referred to the CollegesAffirmative Action Officer and/or Title IX Coordinator the MassachusettsCommission Against Discrimination the Equal Employment OpportunitiesCommission or the United States Department of Educations Office for CivilRights.

Required Experience:

Intern