Technical Support Analyst SR

The Technical Support Analyst SR serves as the primary provider of information technology support for Utah State University Extension delivering desktop endpoint and local IT services to faculty staff and Extension offices statewide.

The role coordinates technology projects implements university IT standards and ensures compliance with endpoint management and cybersecurity requirements. Additionally the position provides technical support for Extensions online course closely with the universitys central IT team the incumbent helps deliver reliable secure and customer-focused technology services across the organization.

• Serve as the primary provider of IT support services for Utah State University Extension.
• Install configure maintain troubleshoot repair and upgrade computers mobile devices printers AV equipment operating systems software and peripherals.
• Provide advanced onsite remote and telephone technical support as the highest level of technical escalation within Extension.
• Travel to Extension offices throughout Utah to install equipment resolve issues and support technology projects.
• Administer Extension endpoint devices by ensuring enrollment configuration lifecycle management and compliance with universitys IT endpoint management and security standards and platforms.
• Coordinate with the central IT team vendors and service providers to resolve complex issues and support procurement and warranties.
• Lead desktop deployments operating system upgrades technology refreshes and office technology moves.
• Evaluate technology needs and recommend purchasing and/or improvements.
• Collaborate with Extension leadership to support technology planning.
• Develop documentation procedures inventories and standards.
• Train faculty and staff on technology cybersecurity phishing awareness accessibility and compliance best practices.
• Prioritize service requests and manage multiple technology initiatives.
• Mentor and when assigned supervise student or part-time support staff.
• Participate in university IT initiatives and professional development.
• Provide customer support for USU Extension online courses.
• Other duties as assigned.

Minimum Qualifications

• Bachelors degree in IT MIS Computer Science or related field; PLUS 5 years of desktop/endpoint support experience; or equivalent combination of education and experience.
• Experience with Windows macOS Active Directory and endpoint management technologies.
• Experience implementing endpoint management and device lifecycle standards.
• Ability to travel statewide.
• Microsoft Intune SCCM or Jamf experience.
• CompTIA A required; Dell and Apple certifications preferred or obtainable.
• Knowledge of FERPA accessibility and cybersecurity best practices.
• Higher education IT experience.

Preferred Qualifications

• Experience delivering end-user technology training.
• Experience mentoring or supervising student or part-time staff.

Along with the online application please attach:

• Resume to be uploaded at the beginning of your application in the Candidate Profile under Resume/CV
• Cover letter to be typed/pasted at the end of your application

**Document size may not exceed 10 MB.**

Employees work indoors and are protected from weather and/or contaminants but not necessarily occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions.

This position requires moderate physical effort. Employees must have sufficient strength to perform the duties and responsibilities of the position including lifting up to 25 pounds walking and standing. Employees must adhere to safety precautions and may be required to use protective equipment.

Founded in 1888 Utah State University is Utahs premier land-grant public service university. As an R1 research institution Utah State is dedicated to advancing knowledge and serving the public good through innovative research and scholarly activities that are grounded in reciprocal engagement with local regional and global communities. USU prepares students to be active civically engaged leaders who are prepared to address critical societal challenges. Dedicated to providing a high-quality and affordable education USU remains a leader in research discovery and public impact.

USU enrolls over 29800 students both online and in person atlocations throughout the state.Utah States 30 locations include a main campus in Logan Utah residential campuses in Price and Blanding and six additional statewide campuses along with education centers serving every county. USU educates students from all 50 states and more than 80 countries. For over 100 years USU Extension has served and engaged Utahns serving every county in the state.

Competing at the NCAA Division I level in 16 sports USU is a proud member of the Pac-12 Conference officially joining on July 1 2026. The Aggies capped a historic final season in the Mountain West by capturing nine combined regular-season and tournament titles in 202526 with five teams advancing to postseason play. This tradition of excellence extends to the classroom where 232 student-athletes earned academic honors and to the community where USU ranked second nationally in Division I service hours with nine teams placing in the top 10 for community service.

Utah State is dedicated to fostering a community where all individuals feel respected valued and supported and where diversity of thought and culture are cultivated. We seek to recruit hire and retain people from all walks of life who willchampion excellence in education research discovery outreach and believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be recognized our commitment to employees when they namedUtah State the best employer in Utahin 2023.Learn moreabout USU.

The university provides aDual Career Assistance Programto support careers for partners who are also seeking is committed to providing access and a reasonable accommodation for individuals with disabilities. To request a reasonable accommodation for a disability contact the universitys ADA Coordinator in the Office of Human Resources at or.

*updated 07/2026

In its programs and activities including in admissions and employment Utah State University does not discriminate or tolerate discrimination including harassment based on race color religion sex national origin age genetic information sexual orientation gender identity disability status as a protected veteran or any other status protected by University policy Title IX or any other federal state or local law.

Utah State University is an equal opportunity employer and does not discriminate or tolerate discrimination including harassment in employment including in hiring promotion transfer or termination based on race color religion sex national origin age genetic information sexual orientation gender identity disability status as a protected veteran or any other status protected by University policy or any other federal state or local law.

Utah State University does not discriminate in its housing offerings and will treat all persons fairly and equally without regard to race color religion sex familial status disability national origin source of income sexual orientation or gender identity. Additionally the University endeavors to provide reasonable accommodations when necessary and to ensure equal access to qualified persons with disabilities.

In all circumstances Utah State University follows state and federal laws related to sex-segregated spaces.

The following office has been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USUs non-discrimination policies:

Civil Rights & Title IX Office

Old Main Room 405

1475 Old Main Hill Logan UT 84322

For further information regarding non-discrimination please visit or contact:

U.S. Department of Education

Denver Regional Office

U.S. Department of Education

Office of Assistant Secretary for Civil Rights

*updated 08/2026