Technical Support Analyst

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This is a fully inperson full-time role based at our Seattle WA corporate office.

HOW WE TAKE CARE OF YOU:

• For full time employees Health Dental Vision 401K with generous matching program generous paid time off.
• Potential Annual Bonus Opportunity.
• 50% discount at restaurants and retail locations.
• Career advancement opportunities as we are growing!
• For more benefit related information please clickHERE.

Please cut and paste this URL into a new browser to view our detailed list of benefits or apply directly on our career site

THE COURSE

The L1 Support Technician performs a variety of tasks associated with providing end user software hardware and network support for retail restaurant and corporate locations. Documents tracks and monitors problems to ensure timely resolution.

BE THE ISLAND GUIDE

• Provide 1st level technical support (phone email and in person) for retail restaurant and corporate locations.
• Ensure the timely resolution of assigned Helpdesk tickets
• Receive trouble reports from users and/or network alarms.
• Assign initial severity level for incidents.
• Involve appropriate Tier II and III support resources for incident resolution.
• Inform user groups of incident occurrences and provide periodic status and resolution ETA
• Troubleshoot resolve and document end user help requests for desktop laptop and peripheral problems
• Maintain troubleshooting documentation for frequent incident occurrences and FAQs for user groups.
• Install maintain and configure customer hardware and software for PC MAC network printers and other network devices.
• Other duties as required that may occasionally be necessary to support facilities

ESSENTIALS FOR LIFE IN PARADISE

• High school diploma required.
• CompTIA A certification or comparable experience required
• 1 years experience working with computer hardware and software in a Microsoft-networked computer environment. Experience working with a Macintosh a plus.
• Strong hardware trouble shooting skills.
• Ability to respond to technical issues in a timely fashion with an emphasis on customer service.
• Manage and prioritize multiple tasks under pressure.
• Excellent verbal communication skills.
• Excellent phone and e-mail etiquette and customer service skills.

Multiple factors will vary the applicable rate of pay for this role including an individuals experience knowledge and skillset as well as work location and available budget.

Rate Range: $21.30 to $29 per hour

Mahalo (thank you) for your interest in Tommy Bahama!

Tommy Bahama is an equal opportunity employer and does not discriminate against qualified applicants based on race color sex gender gender identity gender expression religious creed sexual orientation pregnancy national origin ancestry age military and veteran status marital status physical or mental disability protected medical condition genetic information reproductive health decision-making or any other characteristic protected by law. If you need an accommodation to complete an online application please contact the location you are applying to or send an email to our recruiting team at .

Tommy Bahama participates in E-Verify. Details in English and Spanish. Right to Work Statement in English and Spanish.