Technical Support Analyst II

Job Description:

WHY CHOOSE US
Joining The American Red Cross is like nothing else its as much something you feel as something you do. You become a vital part of the worlds largest humanitarian network. Joining a team of welcoming individuals who are exceptional yet unassuming. Diverse yet uncompromising in unity. You grow your career within a movement that matters where success is measured in people helped communities made whole and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good youll have mentors who empower your growth along a purposeful career path. You align your lifes work with an ongoing mission thats bigger than all of us. As you care for others youre cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.


WHAT YOU NEED TO KNOW ABOUT THE JOB:
The Analyst II serves as a vital bridge between business operations and IT responsible for installing troubleshooting and repairing software and/or equipment. Solve users routine to moderately complex problems with network or applications software. Provide support development and/or leadership guidance to all volunteers.

The work location for this exciting opportunity is located at 4005 W. John Gwynn Jr. Ave. Peoria IL. The selected candidate will work from this Red Cross office and need to be able to travel within a 5 minute to 4 hour radius of the office up to 10% -15% of the time.

Standard work hours are 8:00 5:00pm. We work a 40 hour work week schedule Monday Fridays.

WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):
Incident Resolution & Troubleshooting: Investigate diagnose and resolve Tier 2 and Tier 3 IT incidents troubleshooting both front-end and back-end applications.
System Maintenance & Administration: Maintain configure and monitor hardware software user endpoints and related network components.
Documentation & Reporting: Enter and/or maintain detailed notes update knowledge base articles and generate reports using database and reporting tools.
User Support & Training: Provide technical guidance training and functional direction to end-users and IT volunteers.
Cross-Functional Collaboration: Work alongside other IT departments project managers and vendors to ensure technical changes integrate smoothly into daily operations.



Scope: Individual contributor with comprehensive knowledge in specific area. Ability to execute highly complex or specialized projects. Adapt precedent and may make significant departures from traditional approaches to develop solutions.

Note: Qualified candidates must be authorized to work in the United States. The American Red Cross does not sponsor employment visas.



WHAT YOU NEED TO SUCCEED (required/minimum qualifications):
Education: Bachelors degree in Information Technology Computer Science Business Administration or a closely related field (or equivalent hands-on experience).
Experience: Typically 4 years of professional experience in IT support systems analysis or a closely related technical field.
Technical Proficiencies: Solid experience with common business productivity applications enterprise service management tools and fundamental network and hardware troubleshooting.
Soft Skills: Excellent verbal and written communication skills with the ability to effectively translate complex technical concepts for non-technical users; strong multitasking and prioritization abilities. Ability to work with a team and independently.
Travel: Day trips some overnights (Travel: 10-15% sometimes on short notice)


WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications):
A sense of unparalleled passion energy and eagerness to contribute to and support the mission of the Red Cross.


*Combination of candidates education and general experience satisfies requirements so long as the total years equate to descriptions minimum education and general experience years combined (Certification cannot be substituted).


Physical Requirements
Ability to perform essential job functions in an office environment including extended periods of sitting and frequent use of hands for computer work and communication. Occasional standing walking reaching and bending may be required. Must be able to lift up to 15 pounds regularly and up to 30 pounds occasionally. Requires standard visual capabilities including close and distance vision and focus adjustment. Work is conducted in a typical office setting with moderate noise levels.



PAY INFORMATION:
The hourly salary range for this position is $27.00 - $30.00. We do not offer an annual bonus for this role.

Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills how many years of experience you have and comparison to other employees already in this role. **We will review specific salary information at the time of phone screening based upon your location & experience.**

This job will be posted for a minimum of five business days and extended if the applicant pool needs to be expanded.



BENEFITS FOR YOU:
As a mission-based organization we believe our team needs great support to do great work. Our comprehensive package includes:
Medical Dental Vision plans
Health Spending Accounts & Flexible Spending Accounts
PTO: Starting at 9 days a year; based on type of job and tenure
Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
401K with up to 6% match
Paid Family Leave
Employee Assistance
Disability and Insurance: Short Long Term
Service Awards and recognition


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The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin disability protected veteran status age or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers San Diego Fair Chance Ordinance the California Fair Chance Act and any other applicable state and local laws.

AmeriCorps the federal agency that brings people together through service and its partners the Peace Corps AmeriCorps Alums National Peace Corps Association and the Service Year Alliance launched Employers of National Service to connect national service alumni with opportunities in the Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.

Interested in Volunteering Visit to learn more including our most-needed volunteer positions.

To view the EEOC Summary of Rights click here: Summary of Rights