Technical Support Analyst II

Job Description:

WHY CHOOSE US

Joining The American Red Cross is like nothing else its as much something you feel as something you do. You become a vital part of the worlds largest humanitarian network. Joining a team of welcoming individuals who are exceptional yet unassuming. Diverse yet uncompromising in unity. You grow your career within a movement that matters where success is measured in people helped communities made whole and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good youll have mentors who empower your growth along a purposeful career path. You align your lifes work with an ongoing mission thats bigger than all of us. As you care for others youre cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

Where Your Career is a Force for Good!

The American Red Cross is seeking a Tech Support Analyst to based in Baltimore MD.

This is an onsite/in office role in our office at 4700 Mount Hope Drive Baltimore MD 21215. You will travel to other locations in the Maryland and DC area to provide IT support as needed.

WHAT YOU NEED TO KNOW:

The Tech Support Analyst will install troubleshoot and repair software and/or equipment. The Tech Support Analyst will solve users routine to moderately complex problems with network or applications software. Support 24x7 operations for internal and external users. Provide support development and/or leadership guidance to all Red Cross volunteers.

WHERE YOUR CAREER IS A FORCE FOR GOOD:

• Respond to technical and/or user problems utilizing technical knowledge to troubleshoot and resolve issues. Provide escalated technical support for complex issues as needed.

• Review records and document reports of malfunctions issues and maintenance as well as organizational procedural and workflow plans and methods.

• Review analyze and evaluate technology and systems operations and provide recommendations to improve efficiency and utilization.

• Prepare metrics activity and progress reports regarding projects tasks and operations.

• Adhere to standard operations and policies. Ensure compliance with negotiated service level agreements.

WHAT YOU NEED TO SUCCEED:

• Education: Bachelors degree required or equivalent combination of education and related experience required. Information Systems Computer Science or related field preferred.

• Experience: Minimum 2 years of related experience or equivalent combination of education and related experience required.

• Management Experience: N/A

• Skills & Abilities: Effective verbal and written communication skills. Ability to apply technical expertise to resolve problems. Ability to effectively prioritize and execute tasks efficiently. Ability to work on a team.

• Travel: N/A

The salary range for this position is (Maryland): $28.50 - $30.

Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills how many years of experience you have and comparison to other employees already in this role.

BENEFITS FOR YOU:

As a mission-based organization we believe our team needs great support to do great work. Our comprehensive package includes:

• Medical Dental Vision plans

• Health Spending Accounts & Flexible Spending Accounts

• PTO: Starting at 9 days a year; based on type of job and tenure

• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays

• 401K with up to 6% match

• Paid Family Leave

• Employee Assistance Program

• Disability and Insurance: Short Long Term

• Service Awards and recognition

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin disability protected veteran status age or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers San Diego Fair Chance Ordinance the California Fair Chance Act and any other applicable state and local laws.

AmeriCorps the federal agency that brings people together through service and its partners the Peace Corps AmeriCorps Alums National Peace Corps Association and the Service Year Alliance launched Employers of National Service to connect national service alumni with opportunities in the Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.

Interested in Volunteering Visit to learn more including our most-needed volunteer positions.

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