Technical Support Analyst

As our Technical Support Analyst youll help drive Concora Credits Mission to enable customers to Do More with Credit every single day.

The impact youll have at Concora Credit:

The Decision Engine Management team is the backbone of one of the most critical aspects of Concora Credit. Our team is responsible for implementing high-quality code that powers our companys competitive advantage in underwriting. Our team is also responsible for remediation and other support tasks related to credit underwriting decisions. Through strict attention to detail prioritizing data integrity meeting deadlines and continuously improving our underwriting systems every team members success directly translates to the success of the entire company.

If youre detail-oriented organized and eager to support a high-performing team wed love to hear from you.

We hire people not positions. Thats because at Concora Credit we put people first including our customers partners and Team Members. Concora Credit is guided by a single purpose: to help non-prime customers do more with credit. Today we have helped millions of customers access credit. Our industry leadership resilience and willingness to adapt ensure we can help our partners responsibly say yes to millions more. As a company grounded in entrepreneurship were looking to expand our team and are looking for people who foster innovation strive to make an impact and want to Do More! Were an established company with over 20 years of experience but now were taking things to the next level. Were seeking someone who wants to impact the business and play a pivotal role in leading the charge for change.

As our Technical Support Analyst you will:

• Support Technical Program Analysts in the day-to-day execution of tasks related to the underwriting program ensuring work is completed accurately and on time.
• Perform recurring weekly and monthly administrative and remediation tasks using established procedures and checklists.
• Maintain highly detailed and organized files and logs for remediation processes.
• Document your completed work and provide status updates on recurring assignments.
• Identify and report data discrepancies missing information or process issues.
• Execute and validate basic SQL queries and scripts to retrieve update and verify data.
• Maintain and update spreadsheets in Microsoft Excel including data entry formatting filtering and reconciliation.
• Pull standard reports from internal systems as directed flagging any obvious discrepancies for review by senior analysts.
• Assist with the review organization and maintenance of adverse action letter documentation.
• Assist in maintaining process documentation and updating procedures.
• Ensure that tasks related to Audit Compliance and Legal requirements are tracked and completed as instructed.
• Interface with the Operations Compliance and Risk teams as needed on audits.
• Other duties as assigned.

These duties must be performed with or without reasonable accommodation.

We know experience comes in many forms and that many skills are transferable. If your experience is close to what were looking for consider applying. Diversity has made us the entrepreneurial and innovative company that we are today.

Requirements:

• Undergraduate degree or equivalent experience required.
• Intermediate proficiency in Microsoft Office Suite including Excel Word and Outlook; ability to produce organized reports and track data in spreadsheets.
• Basic familiarity with data concepts and structured information (e.g. reading reports or data exports); prior exposure to SQL or database tools is preferred but not required.
• Strong written and verbal communication skills; able to summarize information clearly and concisely.
• Exceptional attention to detail and organizational skills with the ability to perform repetitive tasks accurately.
• Reliable organized and able to meet recurring deadlines with minimal supervision.
• Naturally curious and proactive with a track record of following through on tasks and surfacing issues when they arise.
• Must always maintain a high level of professionalism and confidentiality.

Whats In It For You:

• Medical Dental and Vision insurance for you and your family
• Relax and recharge with Paid Time Off (PTO)
• 6 company-observed paid holidays plus 3 paid floating holidays
• 401k(after 90 days) plus employer match up to 4%
• Pet Insurance for your furry family members
• Wellness perks including onsite fitness equipment at both locations EAP and access to the Headspace App
• We invest in your future through Tuition Reimbursement
• Save on taxes with Flexible Spending Accounts
• Peace of mind with Life and AD&D Insurance
• Protect yourself with company-paid Long-Term Disability and voluntary Short-Term Disability

Concora Credit provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Employment-based visa sponsorship is not available for this role.

Concora Credit is an equal opportunity employer (EEO).

Please see the Concora Credit Privacy Policy for more information on how Concora Credit processes your personal information during the recruitment process and if applicable based on your location how you can exercise your privacy rights. If you have questions about this privacy notice or need to contact us in connection with your personal data including any requests to exercise your legal rights referred to at the end of this notice please contact .