Technical Support Analyst Audio Visual Systems AV Techical Support

Position: - Technical Support Analyst Req ID: 810091

Location: 1 Hayden Drive. Petersburg VA 23806 - Onsite   

Type: Contract

Interview type: Both Video & In-Person Interview

The AV Instructional Technology Technician provides operational and technical support for audiovisual systems across instructional classrooms conference rooms and university event venues. 

Enterprise Audiovisual Systems Support - Required - 2 Years

Troubleshooting installing operating and maintaining AV equipment - Required 2 Years

Supporting Live events meetings classrooms technology - Required 2 Years

Experience using a help desk or ticketing system - Desired 1 Years

AVIXA Certified Technology Specialist Certification - Desired 

Extron Q-SYS Biamp Crestron Manufacturer Certifications - Desired

Job Description:

The AV Instructional Technology Technician providesoperational and technical support for audiovisual systems across instructionalclassrooms conference rooms and university event venues. The technician isresponsible for maintaining troubleshooting and operating AV equipment whileproviding exceptional customer service to faculty staff students and position supports instructional technology initiatives and providesevening and weekend coverage for scheduled university events.

Organizational Objectives

• Delivering reliable audiovisual services thatsupport teaching learning and university operations.
• Maintaining operational readiness of classroomand event technology.
• Providing professional AV support for academicadministrative and special events.
• Ensuring rapid response to classroom technologyissues.
• Assisting with AV installations upgrades andpreventative maintenance.
• Supporting a 95% or greater AV system uptimeobjective.

Essential Duties and Responsibilities

• Provide daily operational support foraudiovisual and instructional technology in classrooms conference roomsmeeting spaces and university event venues.
• Diagnose and resolve issues involving projectorsdisplays monitors microphones speakers cameras control systemspresentation equipment video conferencing platforms and related connectivity.
• Perform routine system testing preventativemaintenance and equipment inspections to support reliable operation anddepartmental uptime goals.
• Complete minor installation and replacementwork including replacing projectors monitors cables adapters and similaraudiovisual components.
• Document service requests repairs maintenanceactivities and equipment changes in the universitys ticketing or inventorysystems.
• Provide audiovisual support for universityevents commencements conferences meetings executive functions and otherscheduled programs.
• Coordinate with event organizers to confirm technicalrequirements and respond to issues during events.
• Work evenings weekends and other non-standardhours as required to support university events and campus activities.
• Provide professional technical assistance tofaculty staff students guests and event participants.
• Assist users with classroom technologypresentation systems conferencing platforms and basic equipment operation.
• Support departmental technology projectsemergency operations and other duties assigned by the AV Instructional TechnologyManager or ITS leadership.
• Qualifications

Minimum Qualifications

• Associate degree in Information TechnologyElectronics Audiovisual Technology or a related field or an equivalentcombination of education training and experience.
• At least two years of experience supportingprofessional or enterprise audiovisual systems.
• Experience troubleshooting installingoperating and maintaining audiovisual equipment.
• Experience supporting live events meetingsclassroom technology or executive presentations.
• Experience using a help desk or ticketmanagement system.
• Ability to lift and carry equipment weighing upto 50 pounds and perform work involving standing walking bending kneelingreaching and climbing ladders.
• Availability to work scheduled eveningsweekends holidays and other non-standard hours.

Preferred Qualifications

• Bachelors degree in Information TechnologyElectronics Audiovisual Technology or a related field.
• Two to four years of professional audiovisualsupport experience.
• Experience supporting audiovisual andinstructional technology in a higher education environment.
• AVIXA Certified Technology Specialistcertification.
• Manufacturer certifications or hands-on experience with Crestron Extron Q-SYS Biamp or similar enterprise AV platforms.

Thanks

Richard Tucker 

Arthur Grand Technologies Inc

8(A) Certified Business CMMI (L3) ISO 9001:2015 Certified ISO/IEC 27001:2022 Certified

NMSDC Minority Business Enterprise (MBE)

Arthur Grand is an Equal Opportunity Employer (Including disability/Vets)

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Contract