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Technical Support Analyst # 26-26886
Job Location:
Job Location:
Hoboken, NJ - USA
Hourly Salary:
USD 49 - 49
Hourly Salary:
Posted:
24 October 2026 (9 hours ago)
Posted:
Application Deadline:
21 January 2027
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Duration: 12 months contract
Job Overview:
Monday-Friday 40 hours/week. Shift expected to cover later business hours due installations time completion. Approximately 11:00 AM-7:00 PM or 12:00 PM-8:00 PM. Final schedule TBD.
Key drivers for the request:
Must Haves
Technical Skills
Preferred
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions please visit.
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race colour religion sex sexual orientation gender identity national origin disability or status as a protected veteran.
AI Statement: By applying you acknowledge that AI-assisted tools may be used during hiring.
#LI-AS140
Job Overview:
Monday-Friday 40 hours/week. Shift expected to cover later business hours due installations time completion. Approximately 11:00 AM-7:00 PM or 12:00 PM-8:00 PM. Final schedule TBD.
- This role supports reliable exam delivery by installing configuring testing and troubleshooting test-center hardware software CCTV equipment and supporting systems. The individual will work closely with the Network Operations Center (NOC) VSS teams field technicians and test center personnel to ensure successful deployments and operational readiness.
- Install configure test and support approved test-center hardware software CCTV equipment and related systems.
- Coordinate deployments with NOC and VSS teams and resolve hardware software and basic network connectivity issues.
- Validate system readiness and document results issues and follow-up actions.
- Perform other related technical support duties and project activities as assigned.
Key drivers for the request:
- Support ongoing rollout of upgraded CCTV camera systems.
- Assist with configuration validation and troubleshooting after physical installation by field technicians.
- Support multiple test center deployments each week with deployment volume expected to increase.
- Provide real-time remote support to technicians and test center staff during implementation activities.
- Backfill capacity gaps and support additional infrastructure-related projects when deployment activity slows.
- Potential exists for extension and/or long-term opportunities based on business needs and performance.
- Monitor assigned implementation and support activities.
- Receive escalations from test center technicians and support teams.
- Remotely connect to test center environments to validate CCTV functionality and system readiness.
- Troubleshoot Windows hardware software and network-related issues.
- Configure CCTV devices and supporting systems.
- Coordinate with NOC VSS field technicians and test center personnel to resolve issues.
- Document findings resolutions and follow-up actions.
- Support additional technology projects during downtime between deployments.
- Work Environment: Remote highly collaborative and project-driven.
- Interaction Level: Frequent interaction with internal support teams test center personnel and field technicians.
- Extension/Conversion: Possible based on project demand and performance.
Must Haves
Technical Skills
- Windows 11 installation configuration and troubleshooting.
- Windows Server support and administration fundamentals.
- Hardware and software troubleshooting experience.
- Basic networking knowledge including:
- TCP/IP
- DNS
- DHCP
- IP addressing
- Remote technical support experience.
- Strong customer service orientation.
- Excellent verbal and written communication.
- Strong problem-solving and troubleshooting methodology.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Attention to detail and follow-through.
12 years of technical support experience
Experience supporting Windows-based environments
Experience troubleshooting computer hardware and software issues
Customer-facing support experience
Working knowledge of basic networking concepts and IP addressing
Preferred
- CCTV support experience.
- CompTIA A certification or equivalent.
- Associate degree or diploma in Information Technology Computer Support Networking or related field.
- Ability to independently troubleshoot technical issues.
- Strong customer service and communication skills.
- Ability to support multiple concurrent deployments.
- Consistent and accurate documentation of issues and resolutions.
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions please visit.
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race colour religion sex sexual orientation gender identity national origin disability or status as a protected veteran.
AI Statement: By applying you acknowledge that AI-assisted tools may be used during hiring.
#LI-AS140
Required Experience:
IC
About Company
USTECH SOLUTIONS is the largest independent diversity workforce partner operating a global footprint. For 20+ years, we have partnered with leading MSPs and some of the world’s largest enterprises to deliver a flexible workforce.
