Technical Support Analyst 2

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title:Technical Support Analyst 2

Location(s):Petersburg VA


Purpose of Position
The AV Instructional Technology Technician provides operational and technical support for audiovisual systems across instructional classrooms conference rooms and university event venues. The technician irresponsible for maintaining troubleshooting and operating AV equipment while providing exceptional customer service to faculty staff students and guests. This position supports instructional technology initiatives and provides evening and weekend coverage for scheduled university events.

Organizational Objectives

• Delivering reliable audiovisual services that support teaching learning and university operations.
• Maintaining operational readiness of classroom and event technology.
• Providing professional AV support for academic administrative and special events.
• Ensuring rapid response to classroom technology issues.
• Assisting with AV installations upgrades and preventative maintenance.
• Supporting a 95% or greater AV system uptime objective.

Essential Duties and Responsibilities

• Provide daily operational support for audio visual and instructional technology in classrooms conference rooms meeting spaces and university event venues.
• Diagnose and resolve issues involving projectors displays monitors microphones speakers cameras control systems presentation equipment video conferencing platforms and related connectivity.
• Perform routine system testing preventative maintenance and equipment inspections to support reliable operation and departmental uptime goals.
• Complete minor installation and replacement work including replacing projectors monitors cables adapters and similar audiovisual components.
• Document service requests repairs maintenance activities and equipment changes in the universitys ticketing or inventory systems.
• Provide audiovisual support for university events commencements conferences meetings executive functions and other scheduled programs.
• Coordinate with event organizers to confirm technical requirements and respond to issues during events.
• Work evenings weekends and other non-standard hours as required to support university events and campus activities.
• Provide professional technical assistance to faculty staff students guests and event participants.
• Assist users with classroom technology presentation systems conferencing platforms and basic equipment operation.
• Support departmental technology projects emergency operations and other duties assigned by the AV Instructional Technology Manager or ITS leadership.

Qualifications
Minimum Qualifications

• Associate degree in Information Technology Electronics Audiovisual Technology or a related field or an equivalent combination of education training and experience.
• At least two years of experience supporting professional or enterprise audiovisual systems.
• Experience troubleshooting installing operating and maintaining audiovisual equipment.
• Experience supporting live events meetings classroom technology or executive presentations.
• Experience using a help desk or ticket management system.
• Ability to lift and carry equipment weighing up to 50 pounds and perform work involving standing walking bending kneeling reaching and climbing ladders.
• Availability to work scheduled evenings weekends holidays and other non-standard hours.

Preferred Qualifications

• Bachelors degree in Information Technology Electronics Audiovisual Technology or a related field.
• Two to four years of professional audiovisual support experience.
• Experience supporting audiovisual and instructional technology in a higher education environment.
• AVIXA Certified Technology Specialist certification.
• Manufacturer certifications or hands-on experience with Crestron Extron Q-SYS Biamp or similar enterprise AV platforms.