Technical Specialist

About the Role

Providing technical analysis and strategic account support for Customer Success related to a specified product area (giving community app or church management system).

Named as one of BuiltIn Best Places to Work in Seattle Denver and Dallas for 2025; ranked number 10 by Seattle Business Magazine in the Washingtons 100 Best Companies to Work For list in the large companies category for 2024; named as a 2025 Best Places to Work for Women by Best Companies Group.

Benefits and Compensation

• 100% employer-paid premiums for Medical HDHP Plan Dental and Vision for employee
• 70% employer-paid premiums for Medical PPO Plan for employees and Medical Dental and Vision for dependents
• 401K match
• Hybrid work model - 3 days in the office / 2 days remote each week
• 12 paid Company Holidays
• 2 paid Volunteer Time Off days
• 15days PTO to start increases with tenure and seniority.
• Paid parental and adoption leave
• Compensation Range:
  • CO: $57600-$66560
  • National Range:$56610-$65416

Compensation ranges are determined by role and location. The range displayed on each job posting reflects the pay range for the position across all US locations. Within the range individual pay is determined by work location and additional factors including job-related skills experience and relevant education or training.

The following states are approved as remote work locations for this position: AR AZ CA CO FL GA IA IL IN MD MI MN MO NC OH OK PA SC TN TX VA WA - All other states are not in consideration for this role at this time.

Work Schedule: Must be available to work until 5:00 p.m. Pacific Time.

What Youll Do

Technical Analysis and Escalation

• Owning escalations processes to Engineering from CS and associated communication channels (to Engineering updating CS teams etc.).
• Troubleshooting issues related to assigned product area including reproducing the issue using backend tools to analyze and/or fix the data and evaluating the scope of the issue systemwide.
• Serving as the subject matter expert for the product providing internal support and communicating product changes to Customer Success.
• Maintaining and enhancing the library of technical tools used by Customer Success for technical services and support.
• Coordinating with Technical Services to invoice and schedule requested work.
• Participating in the technical aspects of product releases customer feedback loop and product roadmap on behalf of Customer Success including: ensuring new solutions meet expectations of the customer and Customer Success address major needs and are prioritized accordingly.

Strategic Technical Account Support

• Providing front-line support to Strategic customers including taking requests for technical solutions via email phone live chat and video - ensuring issues and requests are resolved in a timely and effective manner.
• Determining the technical validity and feasibility of special requests and working with Product/Engineering and other members of the technical teams to implement custom solutions.
• Participating in Pre-Sales support as needed including evaluating the effectiveness of solutions for larger and/or more complex questions/objections during the sales cycle.

Risk Management

• Actively monitoring relevant communication/technical channels for possible issues investigating and escalating as appropriate.
• Coordinating with Product Engineering and Operations to mitigate immediate issues and validate long term solutions.
• Provide communication and resources to Customer Success to respond to or resolve issues.

Physical Requirements

• While performing the duties of this role the associate is regularly required to stand or sit reach bend and move about the facility. Facility is a normal office environment with variation of temperature and lighting.

What Youll Bring

• 2 years experience supporting implementing or consulting in technology or SaaS.
  • One year experience in data manipulation or database support.
  • One year experience working directly with executive-level staff of enterprise customers in support or consultation.
• Familiarity with SQL HTML CSS API ExcelPrior experience with Pushpay softwares is a plus but not required
• Analysis Skills: Identifies significant problems & opportunities. Analyzes problems and people in depth. Sorts the wheat from the chaff determining root causes.
• Adaptability/Stress Management: Stable and poised under pressure. Copes effectively with complexity and change. Able to provide clear calm solutions/answers to frustrated customers.
• Judgment/Pragmatism: Consistent logic rationality and objectivity in decision making. Focuses on key priorities. Generates sensible realistic practical solutions to problems.
• Listening/Customer Focus: Tunes in accurately to opinions feelings and needs of people. Establishes partner relationship with others. Empathetic patient and accessible.

Pushpay is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.

If you have a disability under the Americans with Disabilities Act or similar law or you require religious accommodation and you wish to discuss potential accommodations related to applying for employment at Pushpay please contact .

About Pushpay

Pushpay helps organizations and communities come to gather & stay connected strengthening community connection and belonging through our suite of mobile apps management software and giving technology. Our 550 Pushpay teammates support 10000 customers as they drive social good and were honored to have processed over $15 billion in charitable giving. Were growing fast including some exciting acquisitions in recent years and we need driven talent. Join Pushpay and grow with us!

**Applications will be taken on an ongoing basis

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