Technical Services Engineer (Shift Monday Friday, 300 PM 1200 AM MDT)

Everpure (NYSE: P) has evolved from storage pioneer to data platform closing fiscal 2026 with $3.7 billion in revenue its first billion-dollar quarter and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers AI labs the AI hardware supply chain data platform providers and the broader AI ecosystem.

This type of workwork that changes the worldis what the tech industry was founded on. So if youre ready to seize the endless opportunities and leave your mark come join us.

THE ROLE

As a Technical Support Engineer on our best-in-class 24x7 Support team youll be a frontline hero ensuring our customers continue to have an exceptional experience with our FlashArray product. You will leverage your technical expertise to analyze and resolve complex issues involving hardware software and environmental factors all while building strong collaborative relationships across the company to champion the customers needs. Your work directly impacts our customer satisfaction and helps us maintain our industry-leading NPS score.

WHAT YOULL DO

• Proactively own and resolve customer issues from initial contact through to resolution across all severity levels ensuring all customer-facing communication is professional concise and timely.
• Diagnose and troubleshoot complex technical problems involving our FlashArray products and their interactions with diverse multi-platform environments (e.g. operating systems networking and storage area networks).
• Drive customer satisfaction by leading multi-participant customer calls including hot escalations and acting as a customer advocate by championing their issues internally with other teams like Engineering.
• Enhance our knowledge base by creating and updating internal and customer-facing FAQ and knowledge base articles to empower both customers and fellow team members.
• Mentor junior Support Engineers by sharing your expertise and guiding them on best practices for issue resolution and customer management.

WHAT YOU BRING

• A minimum of 3 years of experience in a professional enterprise level technical support role
• Proven experience in a technical support role where you have owned and resolved complex customer issues in a multi-platform enterprise environment.
• Deep technical troubleshooting skills in a professional enterprise setting with the ability to analyze and diagnose issues related to storage networking replication performance and space.
• Working knowledge of a range of technologies including operating systems (such as LINUX Windows VMware) LANs & WANs and Storage Area Networks.
• Exceptional customer service skills with the ability to manage multiple projects and support cases simultaneously while maintaining a calm professional demeanor.
• We are primarily an in-office environment and therefore you will be expected to work from the Lehi Utah office in compliance with Everpures policies unless you are on PTO or work travel or other approved leave.

#LI-ONSITE

WHAT YOU CAN EXPECT FROM US:

• Innovation: We celebrate those who think critically like a challenge and aspire to be trailblazers.
• Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortunes Best Workplaces in Technology Fortunes Best Workplaces in the Bay Area and certified as a Great Place to Work!
• Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work we offer a variety of perks to manage a healthy balance including flexible time off wellness resources and company-sponsored team events. Check out for more information.

ACCOMMODATIONS AND ACCESSIBILITY:

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this contact us at if youre invited to an interview.

OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:

Were forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isnt just accepted but embraced. Thats why we are committed to fostering the growth and development of every person cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.

Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender gender identity gender expression transgender status sexual stereotypes age status as a protected veteran status as an individual with a disability or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

Join us and bring your best.

Bring your bold.

Pure and simple.