Technical Services Coordinator

At Safety National we dont just offer jobs we build careers with purpose! Since 1942 weve been an industry leader valuing integrity teamwork and stability while providing competitive rewards top-tier benefits career growth opportunities and flexible work options that promote balance. With tuition reimbursement wellness perks and a strong community impact we invest in your successboth personally and professionally. Ready to grow with us Apply today!

Follow this link to view all of our available careers and apply: opportunity is in the Account Services department

Responsible for seeing policies through to the finish line our Account Services department facilitates the processes between Claims Underwriting and our brokers. Ranging from rating services to audits to operational guidance the available career opportunities are abundant with varying levels of specialty. Maintaining a strong network of team leaders our departments relationship allows for cross-training opportunities and plenty of collaboration.

Role Description

As a Technical Services Coordinator you will play an important role in supporting Safety Nationals policy administration systems and related software this position you will partner with business teams and Information Technology professionals to help ensure applications meet business requirements and support operational excellence.

You will assist with technical support activities participate in User Acceptance Testing (UAT) document business processes and maintain knowledge-based resources. You will serve as a liaison between business users and Information Technology helping to identify log track and follow up on system issues while supporting continuous improvement efforts. Success in this role requires strong communication skills attention to detail the ability to manage multiple priorities and a commitment to delivering outstanding customer service.

Non-exempt:Please note this position is classified as Non-Exempt under federal wage and hour laws. As such you will be required to clock in and out for all hours worked and will be eligible for overtime pay for any hours worked over 40 in a given workweek.

Qualifications

Education:

• College education preferred.

Required Qualifications:

• Experience with development and execution of test cases based upon system specifications and documentation.
• Strong written and oral communication skills with the ability to maintain a professional attitude.
• Intermediate proficiency with Microsoft Office Suite.
• Ability to manage shifting priorities and multiple time-sensitive projects with varying deadlines.
• Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future.
• This position allows for a hybrid work schedule which includes a minimum of 3 days per week in our St. Louis Corporate Office located at 1832 Schuetz Rd. Saint Louis MO. All employees are required to submit work from home requests and follow our Work From Home policy which will be provided to all candidates selected to interview.

Preferred Qualifications:

• Insurance designations.
• Experience supporting policy administration systems or similar business applications.
• Experience documenting business processes procedures or knowledge-based articles.

Protect the confidentiality integrity and availability of information and technology assets against unauthorized disclosure destruction and/or alteration in accordance with Safety National policies standards and procedures.

Safety National is a leading specialty insurance and reinsurance provider. Our culture is built upon relationships which allow us to demonstrate our expertise gained through our rich 80-year history. As a wholly-owned subsidiary of Tokio Marine Inc. we appreciate the benefits and support provided by our affiliation with one of the top 10 insurance companies in the world.

Total Rewards That Put Employees First

In our vision to be First with Co-Workers compensation that includes base salary holiday bonus and incentive awards is only a small portion of the comprehensive total rewards package we offer. Our total rewards approach recognizes and rewards the time talents efforts and results of our valued employees. Highlights of our exceptional benefits include generous health dental and vision coverage health savings accounts a 401(k)-retirement savings match and an annual profit sharing contribution. We proudly offer family forming benefits for adoption fertility and surrogacy generous paid time off and paid holidays paid parental and caregiver leave a hybrid work environment and company-paid life insurance and disability. To support employees in their career journeys we provide professional growth and development opportunities in addition to employee recognition and well-being programs. Apply today to learn more.

Safety National is committed to fair transparent pay and we strive to provide competitive market-based our vision to be First with Co-Workers compensation is only one piece of the comprehensive total rewards package we offer. The target base salary range for this position is$46000 to $60000. Compensation for the successful candidate will consider the candidates particular combination of knowledge skills competencies experience and geographic location.

#LI-Hybrid

Required Experience:

IC