Technical Service Representative- Flooring

Sika Corporation headquartered in Lyndhurst NJ is a leading supplier of specialty chemical products and industrial materials serving the construction and industrial markets including transportation marine and automotive. Sikas technologies are focused on sealing bonding damping reinforcing and protecting. Its product lines include concrete admixtures specialty mortars epoxies structural strengthening systems industrial flooring sealants adhesives and specialty acoustic and reinforcing materials. Sika Corporation is the largest company of the Sika Group a global leader in specialty chemicals for construction industrial and automotive markets.

We are currently seeking a Technical Service Representative for the Flooring Target Market. The candidate should be located near a major airport and must be able and willing to travel nationally. This position is responsible for providing high-quality technical support to customers contractors sales teams and internal stakeholders by assisting with product recommendations jobsite support complaint investigations technical training field evaluations and documentation related to Sika flooring systems. The position reports to the Technical Manager Flooring.

Key responsibilities include:

• Provide technical support to customers contractors applicators distributors sales personnel and internal teams regarding Sika flooring products systems applications and installation practices.
• Conduct jobsite visits to evaluate substrate conditions review installation procedures support mock-ups assist with troubleshooting and provide field recommendations in accordance with product data sheets and project requirements.
• Assist with complaint investigations field evaluations and Quality Incident Reports by documenting conditions collecting relevant information communicating findings and supporting timely resolution.
• Support product trials field test programs and new product introductions in coordination with Technical Services Sales Product Management and R&D.
• Provide accurate product recommendations and technical guidance based on project conditions performance requirements specifications and applicable industry standards.
• Prepare clear technical reports site visit summaries complaint documentation warranty-related information and other technical correspondence as required.
• Assist in the development review and maintenance of technical literature training materials product information and website content to support technical accuracy.
• Deliver or support internal and external technical training programs product demonstrations contractor education sessions and hands-on application workshops.
• Maintain a strong understanding of Sika flooring systems competitive products application methods industry trends and relevant codes standards and best practices.
• Provide phone and email support to address technical inquiries in a timely professional and customer-focused manner.
• Follow all company safety environmental quality and compliance policies while performing field laboratory and office-based activities.
• Perform other duties as assigned.

Qualifications :

• Bachelors degree in a technical field construction management business or a related discipline preferred; equivalent industry experience will be considered.
• Minimum of 35 years of technical service field support construction products flooring coatings or related industry experience preferred.
• Working knowledge of resinous flooring systems surface preparation concrete substrates moisture-related conditions installation practices and common field troubleshooting methods is highly desirable.
• Direct experience supporting customers contractors applicators distributors and sales teams in field or technical service environments.
• Strong customer focus with the ability to communicate technical information clearly professionally and effectively to both technical and non-technical audiences.
• Excellent written communication skills including the ability to prepare reports site summaries technical correspondence and documentation.
• Strong organizational problem-solving interpersonal and time-management skills.
• Ability to travel nationally as required to support customers jobsite evaluations training events and field activities.
• Proficiency with Microsoft Office applications and the ability to learn internal technical quality and reporting systems.

Additional Information :

Perks & Benefits

• 401k with Generous Company Match 
• Bonuses
• Medical Dental and Vision Benefits
• Paid Parental Leave
• Life Insurance
• Disability Insurance
• Paid time off paid holidays
• Floating holidays Paid Volunteer Time
• Wellness/Fitness Reimbursements
• Education Assistance
• Professional Development Opportunities
• Employee Referral Program & More!

Sika fosters a culture of entrepreneurship empowering each individual to make decisions learn from experiences and shape their own career path. The safety and well-being of employees are top priorities at Sika with a strong commitment to open communication and maintaining a safe addition Sika actively contributes to the community and promotes sustainability by giving back minimizing environmental impact and embracing social responsibility.

Sika Corporation is committed to a work environment that supports inspires and respects all individuals that apply. As an equal opportunity employer Sika will consider all qualified applicants without discrimination on the basis of race color religion sex pregnancy sexual orientation gender identity age disability national or ethnic origin or other protected characteristics.

We offer competitive salaries aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position education and/or training.  We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.

Remote Work :

No

Employment Type :

Full-time