Technical Project Manager

Premier Global Links LLC is recruiting on behalf of a confidential high-growth AI technology company serving credit unions community banks and other financial institutions. Its AI-powered platform supports conversational AI and automated customer interactions across voice digital and employee-assisted channels.

We are seeking a hands-on Technical Project Manager to lead enterprise software implementations from contract signature through deployment and go-live. This role offers the opportunity to manage customer integrations improve implementation processes and help build a scalable delivery function in a growing technology company.

Key Responsibilities

• Own end-to-end customer implementations from kickoff and project planning through go-live and post-launch support.
• Manage approximately 710 concurrent implementation projects maintaining timelines milestones resources and deliverables.
• Lead customer meetings communicate project status manage escalations and proactively address delivery risks.
• Coordinate integrations involving core banking online banking lending credit card and related financial technology platforms.
• Partner with Solutions Architects Product Engineering and Customer Success teams to resolve technical issues and deliver successful launches.
• Track implementation defects dependencies and product changes through resolution.
• Manage a 24 week post-launch hypercare period to support stabilization and customer readiness.
• Develop repeatable implementation playbooks workflows documentation and reporting from the ground up.
• Improve deployment processes as self-service tools and AI capabilities evolve.
• Use AI productivity tools to improve project planning documentation communication and operational efficiency.

Required Qualifications

• 48 years of experience in Technical Project Management software implementation or enterprise technology delivery.
• Demonstrated ownership of end-to-end B2B SaaS implementations within enterprise or mid-market customer environments.
• Experience managing project timelines dependencies risks customer expectations and cross-functional teams.
• Strong communication and stakeholder management skills including direct customer engagement.
• Ability to build and improve implementation processes without relying on an established playbook.
• Familiarity with AI productivity tools such as ChatGPT or Claude.
• Bachelors degree.
• Ability to work on-site in San Francisco California five days per week.
• Willingness to travel approximately 1020% of the month to customer sites across the United States.

Preferred Qualifications

• Experience implementing software for credit unions community banks or other financial institutions.
• Familiarity with core banking systems online banking platforms lending technology or financial services integrations.
• Exposure to conversational AI voice AI agentic AI or contact center technology.
• Experience at a high-growth technology startup or in a role requiring process development.
• Strong technical problem-solving skills and the ability to coordinate effectively with Product and Engineering teams.

Compensation and Benefits

• Base salary of $185000$230000 per year.
• Performance bonus of 10% tied to implementation launch success.
• Medical dental and vision insurance premiums fully covered by the employer.
• 401(k) retirement plan.
• Discretionary paid time off.
• Opportunity to help establish and scale a dedicated customer implementation function.

Equal Employment Opportunity

Premier Global Links LLC is an equal opportunity recruiting firm. Qualified applicants will be considered without regard to legally protected characteristics.