Technical Program Mgr
San Jose, CA - USA
Job Summary
As a Senior Technical Program Manager for Google Data Center (GDC) partnership you will serve as the primary liaison between Google and NetApp engineeringtranslating partner priorities into actionable engineering plans and driving delivery through to resolution. You will apply cloud and storage platform expertise to understand architecture dependencies and tradeoffs across Google-facing deliverables spanning multiple NetApp Products. You will operate independently in a fast-paced matrixed environment: triaging and tracking incoming asks through Product Variance Requests aligning prioritization with Google and NetApp counterparts partnering with Product Management to shape requirements and secure engineering commitments and keeping stakeholders informed through delivery. You will also support customer-impacting cases and escalations coordinating between Google Support internal support teams and engineering to drive timely resolution.
- 1012 years in technical program management partner engineering release management or equivalent leadership of complex cross-organizational software programs.
- Serve as the primary liaisonbetween Google and NetApp engineeringbuilding trusted relationships on both sides and ensuring clear communication alignment and follow-through on shared commitments.
- Own partner-facing program deliveryfor Google deliverables across NetApp products covering - infrastructure Kubernetes/container storage integration and NetApps object storagefrom intake through engineering execution and release or resolution.
- Applycloud and storage platform expertiseto understand architecture dependencies and technical tradeoffs; facilitate productive discussions with architects and engineers on both sides.
- Track and manage incoming asksthrough the Product Variance Request (PVR) processcapturing scope validating feasibility maintaining visibility and ensuring asks are routed to the right owners with clear status.
- Drive prioritizationwith Google and NetApp counterpartsbalancing partner urgency business impact engineering capacity and strategic alignment across a dynamic request pipeline.
- Partner with Product Managementto translate partner asks into well-defined requirements secure engineering commitments and maintain traceability from ask to delivery.
- Build and maintain integrated program plansincluding milestones dependencies owners and risks; proactively surface blockers and drive mitigation across organizational boundaries.
- Provide stakeholder tracking and reportingto Google engineering leadership and internal partnersexecutive-ready status on priorities progress risks and delivery timelines.
- Support cases and escalationsaffecting Google environmentstriage issues coordinate between Google Support NetApp support and engineering and drive root-cause analysis and resolution with clear ownership and follow-up.
- Operateindependently with strong judgmentin a matrixed partner-facing environmentanticipating needs driving next steps across time zones and organizations and escalating when decisions require leadership input.
- Run work inAgile waterfall or hybridmodels as appropriateadapting planning and operating rhythms to partner cadence release constraints and team practices.
- Influence without direct authorityacross engineering product support and partner teams; resolve conflicts and build consensus on priorities scope and delivery commitments.
- Improve partner program efficiency through practical process discipline and tooling (Jira dashboards tracking systems automation) where it adds value.
Preferred:
- Cloud platform and enterprise storage experience; partner or customer-facing TPM background; familiarity with Kubernetes/container storage object storage or hybrid cloud deployments; PMP or equivalent a plus.
- BS or MS in Computer Science Engineering or a related field.
Required Experience:
Manager
About Company
At NetApp, our top priority is the health and safety of our event attendees and employees, including every community around the world being impacted by COVID-19. As a result, we have decided to reimagine our annual NetApp INSIGHT Paris and Berlin events to be fully digital. We’re als ... View more