TECHNICAL PROGRAM MANAGER

JOB PURPOSE

The Technical Program Manager is an individual contributor responsible for implementing portfolio management processes configuring work management systems and delivering data analytics that enable portfolio visibility and decision-making. Reporting to a Process or Software Director this role translates strategic portfolio objectives into operational reality through hands-on process design workflow engineering and metrics development.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Portfolio Process Implementation

• Design and implement standardized intake workflows prioritization frameworks and governance processes
• Create comprehensive documentation including RACI matrices SOPs workflow diagrams and training materials
• Establish quarterly planning mechanics including PI Planning ceremonies capacity sessions and retrospectives
• Drive process adoption through change management training delivery and creation of self-service knowledge bases
• Conduct process audits implement corrective actions and maintain process versioning
• Partner with Agile coaches to integrate portfolio processes with team-level ceremonies

Workflow Tool Engineering

• Configure organizational structures boards queries dashboards and work item hierarchies
• Implement automation rules pipeline integrations and custom process templates
• Create stakeholder-specific dashboards and queries using native widgets and Power BI integration

User Support & Training:

• Provide Tier 2/3 technical support for complex tool platform issues(Azure Devops Jira PowerBI etc)
• Develop and deliver training programs from basic orientation to advanced configuration
• Create comprehensive documentation including guides FAQs and video tutorials
• Establish office hours and mentor Portfolio Analysts on platform capabilities

Data Analytics & Business Intelligence

• Architect dashboard suites for executives program managers and delivery teams
• Implement portfolio health dashboards tracking initiatives milestones risks and budget
• Deploy DORA metrics (deployment frequency lead time MTTR change failure rate)
• Establish flow metrics (cycle time throughput WIP flow efficiency)
• Generate budget tracking reports with variance analysis and burn-rate projections
• Create executive presentations distilling complex data into clear narratives
• Implement data validation rules quality scoring and data dictionaries
• Develop predictive models for project completion forecasting

Portfolio Coordination

• Coordinate logistics for quarterly planning events
• Document governance meetings and track action items
• Maintain master schedules and identify scheduling conflicts
• Support vendor management and change management communications
• Lead PI Planning sprint ceremonies and continuous improvement initiatives for the Biller Portfolio
• Guide software initiatives from concept to launch ensuring alignment with strategic objectives and business outcomes
• Oversee SDLC execution from requirements through development testing release and post-launch optimization

QUALIFICATIONS

Education

• Bachelors degree in Business Computer Science Information Technology Engineering or related field
• Equivalent experience (5 years) may substitute for degree

Experience

• 2-5 years in program management portfolio operations or PMO functions
• Hands-on experience administering Azure DevOps Jira or Smartsheet
• Experience configuring workflows dashboards and reports in work management systems
• Experience with Power BI Tableau or similar BI tools
• Experience supporting agile teams (Scrum Kanban SAFe)
• Experience implementing or improving portfolio management processes

Technical Skills

Workflow Tool Administration:

• Strong proficiency in Azure DevOps (boards queries dashboards process templates)
• Strong proficiency in Jira (workflow designer schemes JQL automation Portfolio)
• Working knowledge of Smartsheet and API/webhook concepts

Data & Analytics:

• Advanced Excel (pivot tables VLOOKUP Power Query macros)
• Proficiency with Power BI (data modeling DAX visualization)
• Strong SQL skills for querying databases
• Understanding of data quality and validation principles
• Use of AI for analytics analysis and content preparation

Methodologies:

• Portfolio management (balancing prioritization capacity management governance)
• Agile methodologies (Scrum Kanban SAFe)
• ITIL/ITSM frameworks
• PMI/PMBOK principles
• DevOps practices

Metrics:

• Flow metrics (cycle time lead time throughput WIP)
• DORA metrics and engineering productivity measurement
• Capacity planning and resource loading
• Financial metrics (NPV ROI burn rate variance analysis)

Professional Skills

• Strong analytical and problem-solving abilities
• Excellent written and verbal communication
• Ability to adapt communication style to different audiences
• Facilitation skills for working sessions
• Attention to detail in configuration and documentation
• Customer-service orientation
• Works independently with minimal supervision

PREFERRED QUALIFICATIONS

• Advanced degree (MBA MS in related field)
• 3-5 years of portfolio management operations experience
• PMP CAPM or agile certifications (CSM SAFe PMI-ACP)
• Atlassian or Microsoft platform certifications
• Power BI or data analytics certifications
• ITIL Foundation or Lean Six Sigma certifications
• Experience in payments financial services or regulated industries
• Programming/scripting knowledge (Python PowerShell Groovy)
• Intermediate SQL skills
• Experience implementing DORA or flow metrics programs
• Experience with enterprise portfolio management tools (Planview ServiceNow PPM)

COMPETENCIES

Technical

• Process design and implementation
• Systems configuration and administration
• Data analysis and visualization
• Portfolio and agile methodologies

Professional

• Communication excellence
• Stakeholder collaboration
• Problem-solving and critical thinking
• Continuous improvement mindset
• Accountability and ownership
• Adaptability and resilience

WORK ENVIRONMENT

• Hybrid work model (2-3 days in-office per week)
• Candidates based in Omaha NE or Norcross GA strongly preferred
• Standard office environment with ergonomic workstation
• 80% computer work 15% meetings 5% learning/development
• Minimal travel (5-10% annually)
• Prolonged computer use with repetitive keyboard/mouse work

EQUAL OPPORTUNITY STATEMENT

ACI Worldwide is an Equal Opportunity Employer. All qualified applicants receive consideration without regard to race color religion gender gender identity sexual orientation national origin genetics disability age or veteran status.

LEGAL DISCLAIMERS

Compliance & Ethics:Adherence to ACIs Code of Business Conduct and Ethics required. Complete annual compliance training.

Security & Data Protection:This position involves access to sensitive information. Comply with ACIs security policies and data protection regulations (GDPR CCPA).

Work Authorization:Must be legally authorized to work in US/Canada. ACI does not sponsor visas for this position.

Background Screening:Successful completion of background checks required.

Accessibility:ACI provides reasonable accommodations for qualified individuals with disabilities. Contact HR for assistance.

Position Description:This describes the general nature of work performed. Responsibilities may change based on business needs.