Technical Program Manager

Position Summary

We are seeking a detail-oriented Technical Program Manager (TPM) QA Tester to support dogfood testing programs by driving issue consolidation cross-functional coordination reporting and program execution. This role combines hands-on QA analysis with TPM responsibilities ensuring user feedback and bug reports are effectively tracked prioritized communicated and actioned across engineering and program teams.

Location: San Jose (US)

Key Responsibilities

1. Issue Consolidation & Quality Validation

• Review incoming dogfood bug reports defects and user feedback.
• Analyze categorize and consolidate duplicate or related issues into actionable themes.
• Validate reported issues and work with stakeholders to improve issue quality and clarity.
• Track issue lifecycle and ensure timely follow-up with engineering teams.

2. Technical Program Management

• Coordinate across Engineering Product QA and Program teams to drive issue resolution.
• Facilitate status reviews issue triage discussions and stakeholder sync meetings.
• Identify program risks blockers and dependencies and escalate when necessary.
• Maintain execution plans action item tracking and program milestones.
• Ensure alignment between program goals user feedback and engineering priorities.

3. Reporting Metrics & Communication

• Create recurring scorecards dashboards and executive-ready status reports.
• Translate technical findings into concise actionable summaries for leadership.
• Present issue trends quality metrics and program status to stakeholders.
• Drive data-backed recommendations to improve product quality and user experience.

4. Data Management & Analysis

• Maintain program metrics tracking systems spreadsheets and dashboards.
• Perform data cleaning analysis and reporting using Google Sheets.
• Build and maintain formulas pivot tables charts and tracking mechanisms.
• Monitor trends and identify patterns across large volumes of user feedback and bug reports.

Required Skills & Experience

Program Management

• Experience managing cross-functional initiatives project tracking and stakeholder communication.
• Strong organizational and execution skills with the ability to manage multiple priorities.
• Ability to identify risks drive action items and deliver against timelines.

QA & Issue Management

• Experience working with bug tracking systems and issue triage processes.
• Ability to analyze defects identify trends and drive quality improvements.
• Familiarity with software development and testing lifecycles.

Data Analysis

• Strong proficiency in Google Sheets including:
• Formulas and functions
• Data cleaning and manipulation
• Filtering and sorting
• Pivot tables
• Reporting and chart creation

Communication

• Excellent written and verbal communication skills.
• Ability to summarize complex technical feedback into concise executive-level updates.
• Strong stakeholder management and collaboration abilities.

Areas of responsibility

Requirement Analysis and Documentation-Create technical requirement documents basis the inputs received from clients through discussions and demos.

Creation of test cases-Create test cases basis the functional requirements ensuring test coverage across multiple modules.

Test Data and Environment Setup-Create data validation scenarios and set up test environment in collaboration with the client stakeholder.

Test Execution and Result Analysis -Execute functional and regression testing to identify defects and document the result of the test cases.

Prepare test evidence and test review documents.

Log and update the defect status in the test management tool.