Technical Program Manager, Link

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companiesfrom the worlds largest enterprises to the most ambitious startupsuse Stripe to accept payments grow their revenue and accelerate new business opportunities. Our mission is to increase the GDP of the internet and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyones reach while doing the most important work of your career.

About the team

Link is one of the fastest-growing consumer networks in the world with 300M registered consumers. Our core mission is to make commerce seamless helping merchants drive material gains in conversion and cost savings while giving consumers a flexible and frictionless digital wallet they love. Were expanding beyond payments into identity and consumer finance building the premier consumer network for next-generation commerce.
In this role youd be joining a team that operates at the intersection of consumer experience payments infrastructure and financial products. Link spans multiple interconnected workstreams including payment methods money movement fraud and authorization consumer accounts and identity and consumer preference and a TPM here plays a critical role in keeping those threads aligned and moving forward at velocity. Additionally youll work to build integrations between Link and many other parts of Stripe.

What youll do

Effective Technical Program Managers at Stripe always bias towards driving the right solutions for internal and external users and delivering impact above all else. Youll do this even when its not the easiest path and requires difficult trade-off this role youll help Link scale its consumer network and expand into new product surfaces by driving complex cross-functional programs that span engineering product fraud identity and business teams. Youll look ahead and around corners to enable our teams to operate at their best and identify opportunities to eliminate the unnecessary in delivering results.

Responsibilities

• Independently define programs across Links payment identity and consumer finance initiatives including scoping setting objectives defining success criteria and influencing resource allocation to deliver outcomes
• Apply consistent prioritization and decision-making frameworks across your programs driving high-velocity yet durable decisions that move the team forward without creating downstream debt
• Identify obstacles and risks across Links cross-functional workstreams proactively communicate them to stakeholders and develop plans to address and prevent their recurrence
• Represent the voice of Links consumers and merchants to all stakeholders translating user needs into clear program objectives and ensuring engineering and product decisions remain grounded in solving real problems
• Drive clarity across all stakeholders on goals problems and intended outcomes serving as the connective tissue across Link sub-teams and their upstream and downstream dependencies. Operate similarly across Stripe representing the Link org to collaborators in peer organizations.
• Develop a strong point of view on Links product development strategy and use it to define programs with measurable outcomes adapting them as the product and user needs evolve
• Understand the technical challenges across Links systems payment flows identity infrastructure fraud and risk models money movement and partner closely with engineering leads to define the most effective path to delivery
  

Who you are

Were looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements you are encouraged to apply. The preferred qualifications are a bonus not a requirement.

Minimum requirements

• 10 years of product management or technical program management experience including managing programs across all phases of software development
• Proven track record of defining and executing complex programs across multiple functions in consumer-facing or payments products
• Excellent written and verbal communication skills with the ability to establish strong relationships with stakeholders and senior leaders
• Proven ability to navigate ambiguity bring rapid clarity to multi-stakeholder problems and drive teams toward effective solutions
• Working knowledge of API design and high-level system architecture sufficient to partner with engineering teams on program delivery

Preferred qualifications

• Experience working on consumer network products digital wallets or payments platforms at scale
• Familiarity with fraud and risk systems identity verification or financial compliance in a consumer product context
• Experience working across payments infrastructure and consumer-facing product teams simultaneously
• Background in collaborating with go-to-market sales or merchant-facing teams to deliver cross-functional outcomes