Technical Program Manager (Cyber), Public Sector

Scale is at the frontier of the AI industry improving the worlds leading generative AI and large language models through model evaluations human-powered supervised fine-tuning datasets world-class reinforcement learning with human feedback and more.

Were looking for a Cyber Technical Program Manager on the Public Sector team to own all critical processes that enable our customers to research model capabilities achieve breakthroughs in performance and realize outsized value in their AI/ML initiatives. Scales Public Sector cyber customer base is growing rapidly and you will be on the front lines of ensuring these customers become passionate lifelong partners.

As a member of the Public Sector Delivery and Operations team youll be a hybrid customer success and technical program managerowning the account and project plan managing end-to-end execution aligning internal resources and triaging issues. You will support the creation of test and evaluation data that helps our customers understand and advance model and agentic applications for cyber national security objectives.

You will:

• Lead a cross-functional project team to deliver on and exceed the customers AI/ML objectives
• Oversee end-to-end creation and delivery of high-quality datasets that evaluate model performance in cyber domains (i.e. malicious network traffic cryptographic systems adversarial LLM prompts threat intelligence and cyber ethics)
• Oversee and track the deployment of Scale software within customer environments and systems
• Lead with a whatever-it-takes mentality proactively identifying customer needs and operator pain points to ensure customer success
• Manage customer relationships from the executive to the end user
• Oversee onboarding and successful implementation of customer accounts
• Partner with customers to understand operational issues and advocate for their fixes with Scale engineers
• Work directly with customers engineering teams and end users answering questions and addressing issues with use of our products and solutions

Must haves:

• An active Top Secret security clearance with polygraph (required)5 years of experience in the cybersecurity sector within or in collaboration with a government institutions
• Deep domain knowledge of cyber topics inclusive of network activity ethical hacking cyber security preparedness cyber incidents
• Willingness to be onsite with the customer in the Columbia MD area 4 days per week and able to travel at least 25% of the time (as needed)
• Technical degree in computer science engineering mathematics or related field
• High cross-functional influence and EQ
• Excellent communication and presentation skills with external stakeholders
• A history of diligence and organization across multiple work streams

Ideally youd have:

• 5 years of experience in program management operations or customer facing role
• 10 years of experience in the cybersecurity sector within or in collaboration with a government institution.
• Experience operating in a fast-paced startup environment
• Passion for solving complex challenges and building efficient systems in AI
• Previous experience working with deploying software into secure cloud infrastructure
• A basic understanding of ML operations and an aptitude to develop mastery on generative AI workflows / products

PLEASE NOTE:Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.

About Us:

At Scale our mission is to develop reliable AI systems for the worlds most important decisions. Our products provide the high-quality data and full-stack technologies that power the worlds leading models and help enterprises and governments build deploy and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta Ernst & Young Mayo Clinic Time Inc. the Government of Qatar and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.

We believe that everyone should be able to bring their whole selves to work which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability status gender identity or Veteran status.

We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability please contact us at Please see the United States Department of Labors Know Your Rights poster for additional information.

We comply with the United States Department of Labors Pay Transparency provision.

PLEASE NOTE: We collect retain and use personal data for our professional business purposes including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants needs provide our services and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our for additional information.