Technical Program Manager, Claims Technology Programs, On-Road Incident Management (ORIM)

We are seeking a Technical Program Manager to lead the delivery of technology initiatives supporting claims risk and litigation operations. This role will own execution across a portfolio of claims-related products and platforms ensuring successful delivery of integrations system enhancements data initiatives and operational capabilities.

The TPM will serve as the connective tissue between engineering teams and business stakeholders driving alignment across product claims operations legal insurance risk and technology organizations. Success in this role requires strong technical program management skills the ability to navigate ambiguity and a track record of delivering complex cross-functional initiatives.

Key job responsibilities
Own end-to-end delivery of claims technology programs spanning multiple engineering teams and stakeholder organizations

Coordinate technical execution for integrations with third-party administrators (TPAs) insurers claims vendors legal systems operational platforms and enterprise data services

Establish program governance milestones risks dependencies and communication mechanisms across complex initiatives

Partner with Product Managers to translate business requirements into executable technical plans

Drive resolution of technical blockers architectural dependencies and operational readiness activities

Collaborate with engineering teams to define implementation approaches rollout strategies and success metrics

Lead program reviews executive updates and cross-functional planning activities

Build mechanisms to improve predictability visibility and execution quality across the claims technology portfolio

Ensure compliance data governance security and operational requirements are incorporated into program planning

About the team
Our team builds the technology platforms that power Amazons logistics claims lifecycle from incident intake through claim resolution. We connect engineering teams with claims operations insurance and legal stakeholders to deliver systems that handle global incident volume at scale. Our work spans data pipelines integration platforms automation tooling and operational dashboards. We value technical rigor clear communication and shipping iteratively. Youll work alongside product managers software engineers and operations partners who move fast manage ambiguity well and care about building reliable systems that serve claimants drivers and partners at scale.

- 3 years of technical product or program management experience
- 2 years of software development experience
- 3 years of project management disciplines including scope schedule budget quality along with risk and critical path management experience
- Experience managing programs across cross functional teams building processes and coordinating release schedules

- 3 years of working directly with engineering teams experience
- Experience supporting claims insurance risk litigation or incident management platforms

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at AZ Tempe - 127100.00 - 172000.00 USD annually
USA NY New York - 139900.00 - 189200.00 USD annually
USA TN Nashville - 120800.00 - 163400.00 USD annually
USA TX Austin - 127100.00 - 172000.00 USD annually
USA WA Bellevue - 127100.00 - 172000.00 USD annually