Technical Program Manager, AWS Marketing Demand Services

Join AWS as a Technical Program Manager and scale Ask AWS AWS Marketings conversational AI-native customer experience that helps millions of AWS customers discover and understand the right services through natural this role youll connect product engineering design applied science and partner teams across the organization driving the alignment needed to ship a GenAI experience that reaches customers across AWS digital properties.

Ask AWS sits at the intersection of GenAI product engineering and design which means navigating multiple stakeholders competing priorities and complex technical dependencies. Youll bring it all together by working closely with engineers to drive features to completion building the processes and mechanisms that let the team sustain a fast delivery cadence and communicating the impact of what were building to the broader organization. As Ask AWS expands to render across multiple properties youll help manage the cross-domain integration delivery and rollout that makes that possible.

Were seeking someone who influences without authority and navigates complex organizational dynamics. Youll align stakeholders across multiple teams manage dependencies that span organizations and build consensus among groups with different priorities keeping a high-velocity GenAI initiative moving toward the customer outcomes that matter.

Key job responsibilities
- Partner with engineering to drive features to completion removing blockers and ensuring timely delivery
- Dive deep into technical implementations to understand constraints and drive clarity with engineering and product teams
- Establish scalable mechanisms and processes that enable the team to operate efficiently as it grows
- Own communications about the teams work from release notes to leadership updates to organizational announcements
- Drive cross-functional alignment and facilitate decision-making among stakeholders with competing priorities
- Serve as the primary coordinator between design system consumers and contributors building relationships that drive adoption
- Lead cross-organizational initiatives managing dependencies and driving consensus across team boundaries
- Identify and mitigate risks through proactive stakeholder engagement and transparent communication

About the team
We build and maintain the design systems and platforms that power AWS Marketings digital presence serving millions of customers worldwide. We also support key events and experiences across the organization. The team is composed of front-end engineers QA engineers and design technologists and we work closely with product and design partners in the same organization. Were constantly learning and experimenting with new technologies to bring the latest and greatest to customers. We value speed autonomy delivery and delightful customer experiences.

- 5 years of technical product or program management experience
- 2 years of software development experience
- 3 years of project management disciplines including scope schedule budget quality along with risk and critical path management experience
- Experience managing programs across cross functional teams building processes and coordinating release schedules

- 3 years of working directly with engineering teams experience
- Experience with front-end software development

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at NY New York - 139900.00 - 189200.00 USD annually
USA WA Seattle - 127100.00 - 172000.00 USD annually