Technical Program Management IC5

The Microsoft Ads Live Marketplace team is responsible for monitoring and improving the health of the Microsoft Ads ecosystem. We partner closely with Engineering Product Management Data Science Finance Customer Support and Operations teams to ensure a reliable and trusted marketplace that operates at global team:Monitors marketplace and platform health across global regions customers and unexpected trends anomalies and performance deviations impacting advertisers publishers users and signals across business and technical systems to identify root causes and mitigation opportunities.

As a Principal Technical Program Manager you will operate at the intersection of engineering data science business intelligence operational excellence and AI. You will investigate complex marketplace behaviors drive improvements in how Microsoft Ads detects and responds to anomalies influence technical strategy and help shape the future of marketplace health and reliability.

Microsofts mission is to empower every person and every organization on the planet to achieve more. We foster a culture built on growth mindset innovation respect integrity accountability and inclusion enabling everyone to do their best work and make a lasting impact.

• Lead investigations into complex marketplace issues affecting customers advertisers publishers revenue and platform performance.
• Drive Marketplace Health and Reliability . Partner with engineering teams to strengthen observability automated detection and alerting capabilities.
• Lead cross-functional efforts involving Engineering Product Management Data Science Finance Operations and Customer Support teams.
• Serve as a trusted advisor on marketplace performance operational health and strategic decision making.
• Develop frameworks processes and tools that improve organizational effectiveness and reduce operational overhead.
• Identify opportunities to leverage AI and intelligent automation to improve investigation efficiency and operational productivity.

Required Qualifications:

• Bachelors Degree AND 6 years experience in engineering product/technical program management data analysis or product development
  • OR equivalent experience.
• 3 years of experience managing cross-functional and/or cross-team projects.

Other Requirements:
Ability to meet Microsoft customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• 12 years of experience in Technical Program Management Software Engineering Site Reliability Engineering Data Science Product Management or related technical disciplines.
• Experience with online advertising platforms marketplaces auction systems search technologies recommendation systems commerce platforms or other large-scale digital ecosystems.
• Experience leading incident response root-cause investigations post-incident reviews and operational excellence initiatives.
• Experience building or improving observability monitoring anomaly detection telemetry or operational health frameworks.
• Experience working with machine learning AI-powered systems predictive analytics or intelligent automation technologies.
• Demonstrated ability to influence engineering product and business leaders without direct authority.
• Track record of driving measurable improvements in reliability operational excellence customer experience or business outcomes

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Technical Program Management IC5 - The typical base pay range for this role across the U.S. is USD $142800 - $274800 per year. There is a different range applicable to specific work locations within the San Francisco Bay area and New York City metropolitan area and the base pay range for this role in those locations is USD $188000 - $304200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
position will be open for a minimum of 5 days with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age ancestry citizenship color family or medical care leave gender identity or expression genetic information immigration status marital status medical condition national origin physical or mental disability political affiliation protected veteran or military status race ethnicity religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable local laws regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process read more about requesting accommodations.

Required Experience:

IC