Technical Product Manager, Onshape Ecommerce & CPQ Platforms

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Technical Product ManagerOnshapeEcommerce & CPQ Platforms

Hybrid Seaport Boston MA (2-3 days a week)

Job Description

Onshape() a PTC SaaS business is developing a completely new Computer-Aided Design (CAD) and design data management platform for professional mechanical designers and engineers delivered globally as SaaS. Think SolidWorks meets GitHub meets Google Docs. Our office is in the heart of Bostons beautiful Seaport District.

PTC seeks an experienced Technical Product Managerwith CPQand/or E-commerce experienceto drive the systems that connectOnshapeto the way customers buy it: sign-upsales-led orin-product purchasing trials provisioning and entitlements and the handoff from a closed sales deal to a correctly provisioned account.

Onshapesells two ways. Customers canpurchasedirectlyinthe product or work with our sales team. Both paths land in the same product and customers move between them as they grow. Both work today and as the business grows so does what we need from them including an expanding set of usage-based API and AI-driven plans.

You will define what gets built here work with engineering to deliver it and partner with sales marketing customer success and business operations. You will join the Product Operations & Strategy team within theOnshapeproduct organization working cross-functionally on the systems data and processes that no single team owns on its own. This is a technical role in a business-facing domain and it suits someone who is comfortable in both.

Daily aspects of the role

• Write requirements and user stories and review technical designs with engineers

• Meet with sales marketing customer success order operations and business operations to gather requirements and agree on priorities

• Prioritize the backlog in Jira and work with engineering through an Agile release process

• Query the data warehouse in SQL to investigate conversion funnel performance and provisioning issues

• Triage problems in the purchase and provisioning flows and drive them to resolution

• Manage minor enhancements and business rule changes to our Salesforce CPQ platform

Responsibilities

• Define howtheOnshapeproduct systemintegrates with downstream go-to-market systems including Salesforce and our CPQ platform andmaintainthe abstraction layers between them

• Drive the roadmap for sign-up in-product purchasing trial and provisioning from requirements through delivery and measurement

• Define and manage implementation plans for how new product offerings will be quoted and presented in-product-identifyingkey deal business rulesand coordinating with internal data teams to set pricing and revenue recognition definitions in our product master

• Identifyand implement opportunities for improvement in current deal desk and provisioning processes in our Salesforce platform

• Own the administration of our Salesforce CPQ platform

• Improve conversion across the self-serve funnel and work with Business Operations so that what sales quotes and closes provisions correctly without manual intervention

• Own the technical product requirements for in-product payment processing

• Deliver the product capabilities Business Operations and Finance need for renewals downgrades dunning collections and deprovisioning

What success looks like

• Billing payments and collections run reliably with the least possible human intervention

• Purchases and closed deals provision correctly and deprovisioning happens cleanly and on time

• These systems absorb growth more customers more sign-ups new plan types andadditionalcurrencies without proportionally more manual work

Requirements

• 5 years in product management or technical program management or providing technical support for e-commerce/CPQ systems

• Experience with SaaS commercial systems such as self-servepurchasing subscription provisioning entitlements or billing

• Experience integrating a product with a CRM or CPQ platform

• Able to understand data and system designs and how systems interact with each other through API and other integrations

• Proficiencyin SQL and hands-on experience analyzing data in a data warehouse

• Working knowledge of SaaS subscription mechanics including ARR plan changes add-ons and usage-based pricing

Skills and knowledge most helpful to the job

• Familiarity with revenue recognition for subscription and consumption-based products

• Experience at a publicly traded software company

• Hands-on experience with Salesforce and a CPQ platform

• Experience supporting both self-serve and sales-led purchasing motions

• Experience monetizing usage-based API or AI capabilities

• Background in software engineering

• Experience with CAD PLM or other engineering software

Basic Qualifications

• Bachelors degree in engineering computer science mathematics business or equivalent experience

This position is not eligible for employment-based immigration sponsorship. Applicants must be authorized to work in the United States without requiring current or future sponsorship from PTC.

PTC carefully considers a wide varietyof factors when determining compensation. The anticipated annual salary range for this position is between $120000 - 180000. The salary range reflects a good-faith estimate of compensation at the time of posting. Actual compensation may vary based on a candidates skills qualifications experience and location. Additionally candidates may be eligible for a performance-based bonus. Employees also have the opportunity to become a PTC shareholder through our employee share purchase program (ESPP) which allows for the purchase of discounted PTC stock. Certain roles may also be eligible for participation in our equity programs. Employees may be eligible for medical dental and vision insurance paid time off and sick leave tuition reimbursement 401(k) contributions and employer match flexible spending accounts life insurance disability coverage and if you are an office-assigned employee a generous commuter subsidy. All total rewards and benefits programs are

subject to applicable plan eligibility and other terms and conditions.

For more information about PTCs comprehensive benefits please visit our Careers Page.

Applications will be accepted on an on-going basis.

This position is not eligible for employment-based immigration sponsorship. Applicants must be authorized to work in the United States without requiring current or future sponsorship from PTC.

At PTC we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities cultures and perspectives we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true authentic selves to work. Proud to be an Equal Opportunity Employer we welcome applicants from all backgrounds and hire without regard to race national origin religion age color ethnicity ancestry marital status sex (including pregnancy) sexual orientation gender identity gender expression genetic information disability veteran status or any other characteristic protected by local state or federal laws rules or regulations. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

For more information about PTCs comprehensive benefits and our AI usage please visit our Careers Page ( Applications will be accepted on an on-going basis until the opportunity is filled.

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If you share our passion for problem-solving through innovation youll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us

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