Technical Operations Team Lead

CHAOS Industries is redefining modern defense with a multi-product portfolio that gives the ultimate advantagedomain dominance. The companys products are powered by Coherent Distributed Networks (CDN) empowering warfighters commercial air operators and border protection teams to act faster adapt rapidly and stay ahead of evolving threats.

CHAOS Industries was founded in 2022 and has raised a total of $1 billion in funding from leading investors including 8VC Accel and Valor Equity Partners. The company is headquartered in Los Angeles with offices in Washington D.C. San Francisco San Diego Seattle and London. For more information please visit .

Role Overview

Technical Operations at CHAOS sits at the intersection of technology and real-world mission environments integrating hardware and software diagnosing complex system issues and ensuring CHAOS systemsoperateflawlessly in the field.

As Technical Operations Team Lead you will manage mentor and develop a team of Technical Operations Engineers whileremaininghands-on in the field. You will help scale how the mission team deploys by building the SOPs support practices and technical standards that make deployments repeatable.

Responsibilities:

• Manage mentor and develop Technical Operations Engineers through onboarding coaching and performance feedback.
• Help build the SOPs runbooks escalation processes and diagnostics that make deployments and support repeatable.
• Deploy alongside your team integrating CHAOS systems with customer infrastructure and debugging complex edge issues.
• Serve as the senior escalation point for complex hardware software and networking issues leading incidentresponseand root-cause analysis.
• Advise internal and customer teams on operational use and bestpractices andcommunicate technical status to key customers.
• Capture operational feedback and partner with engineering to drive reliability and product improvements.
• Travel (typically up to 25%) to customer and test sites for deployments escalations and mission support.

MinimumRequirements

• Strong technical foundation with a degree in Engineering Computer Science Physics or related field or equivalent hands-on experience.
• Proven experience leading technical teams in field engineering technical operations systems integration or similar as a formal manager or established team lead.
• Deep familiarity with Linux environments; comfortable with SSH networking tools and system-level debugging.
• Track recordof delivering complex hardware/software deployments in customer environments.
• Experience integrating ormaintaininghardware or sensor systems with an understanding of networking protocols and hardware interfaces.
• Proficiencyin at least one scripting or programming language (Python Bash or similar).
• Excellent communication skills able torepresenttechnical operations to customers executives and engineers with clarity and composure.
• Willingness and enthusiasm for travel and on-site technical work.

Preferred Requirements:

• Experience building a team or function from an early stage defining processes and scaling operations.
• Background in defense aerospace or other mission-critical environments; experience working directly with military or government operational users.
• Understanding of RF systems SDRs or radar technologies.
• Familiarity with telemetry data integration or IoT-style architectures and with cloud and edge computing environments (Docker Azure AWS etc.).
• Active US security clearance or eligibility to obtain one.

Why CHAOS

• Health Benefits: Medical dental and vision benefits 100% paid for by the company
• Additional benefits: 401k ( 50% company match up to 6% of pay) FSA HSA life insurance and more
• Our Perks: Free daily lunch No meeting Fridays unlimited PTO casual dress code
• Compensation Components: Competitive base salaries generous pre-IPO stock option grants relocation assistance and (coming soon!) annual bonuses
• Team Growth: 350 employees and counting across 5 global offices

The stated compensation range reflects only the targeted base compensation range and excludes additional earnings such as bonus equity and benefits. If your compensation requirements fall outside of the range we still encourage you to apply. The salary range for this role is an estimate based on a range of compensation factors inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience education and/or training critical skills and/or business considerations.

Recruiting Agencies: CHAOS Industries does not accept unsolicited resumes or outreach. Unsolicited submissions will not be reviewed or compensated.

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