Technical Operations & Experiences Coordinator
Job Location:
Hourly Salary:
Posted on:
Vacancies:
Job Summary
Location: Napa CA Napa Office
**The right candidate will be within 25 miles of the Napa Office
Youre the kind of person who helps others succeed.
**The right candidate will be within 25 miles of the Napa Office
Youre the kind of person who helps others succeed.
Youre sharp resourceful and calm under pressurethe one people count on when technology misbehaves. You love solving problems restoring order and creating moments where others can breathe again because youve got it handled.
But lately you might be craving a team that matches your standardswhere doing great work and helping others thrive go hand in hand.
Thats where Endsight comes in.
Who We Are
Thats where Endsight comes in.
Who We Are
Endsight is a fast-growing IT Managed Service Provider built on one core belief:
When we help others thrive we thrive too.
We partner with small and mid-sized organizationsincluding nonprofitsto ensure their technology performs flawlessly so they can focus on what they do best.
Were a team that learns fast leans in and looks out for one another. Life here feels like being part of a great universityyoull grow quickly connect deeply and do work that truly matters.
Overview
The Technical Operations & Employee Experience Coordinator plays a vital role in creating an exceptional workplace experience while ensuring the smooth operation of Endsights Napa office. This highly collaborative position serves as the primary onsite operational resource for the Napa office supporting office operations technical logistics inventory and asset management facilities coordination and employee engagement.
As the primary onsite resource this individual partners closely with Technical Operations Engineering Talent and Performance Leadership and external vendors to deliver operational excellence foster a welcoming workplace culture support employee engagement initiatives and continuously improve internal processes. Success in this role requires exceptional organization proactive problem-solving outstanding customer service and the ability to effectively manage multiple priorities in a dynamic environment.
When we help others thrive we thrive too.
We partner with small and mid-sized organizationsincluding nonprofitsto ensure their technology performs flawlessly so they can focus on what they do best.
Were a team that learns fast leans in and looks out for one another. Life here feels like being part of a great universityyoull grow quickly connect deeply and do work that truly matters.
Overview
The Technical Operations & Employee Experience Coordinator plays a vital role in creating an exceptional workplace experience while ensuring the smooth operation of Endsights Napa office. This highly collaborative position serves as the primary onsite operational resource for the Napa office supporting office operations technical logistics inventory and asset management facilities coordination and employee engagement.
As the primary onsite resource this individual partners closely with Technical Operations Engineering Talent and Performance Leadership and external vendors to deliver operational excellence foster a welcoming workplace culture support employee engagement initiatives and continuously improve internal processes. Success in this role requires exceptional organization proactive problem-solving outstanding customer service and the ability to effectively manage multiple priorities in a dynamic environment.
Purpose--What Youll Do
- Deliver an exceptional workplace experience for employees and visitors.
- Coordinate daily office operations that keep the Napa office running efficiently.
- Support Technical Operations through inventory management equipment logistics shipping and receiving and asset coordination.
- Partner with Talent and Performance and Leadership to create engaging employee experiences.
- Build efficient operational processes that support business growth.
- Serve as a trusted resource for employees visitors vendors and internal teams.
What Success Looks Like
- Employees enjoy a welcoming organized and highly functional workplace.
- Office operations run smoothly with minimal disruption.
- Inventory remains accurate organized and deployment-ready.
- Hardware shipments and equipment requests are completed accurately and on time.
- New hire onboarding experiences are seamless and engaging.
- Employee events are well planned inclusive and professionally executed.
- Operational processes are continually improved through organization documentation and proactive problem solving.
Who Thrives Here
Youll fit right in if you:
Youll fit right in if you:
- Take pride in helping others succeed
- Love mastering your tools and improving your craft
- Communicate clearly and stay composed under pressure
- Are energized by teamwork and mutual respect
- Want to grow in a place where your success helps everyone win
Qualifications
Required:
- High school diploma or equivalent required; Associates or Bachelors degree in Business Operations Hospitality Human Resources or related field preferred or equivalent experience.
- Two or more years of experience in office administration operations coordination customer service workplace experience or a related field.
- Strong organizational and project coordination skills.
- Excellent written and verbal communication skills.
- Proficiency with Microsoft 365.
- Ability to manage multiple priorities while maintaining exceptional attention to detail.
- Commitment to delivering outstanding customer service.
- Valid drivers license with a clean driving record and the ability to occasionally operate a company vehicle for local deliveries equipment transport and operational support.
Preferred:
- Business school coursework Associates degree or equivalent experience
- Experience in hospitality workplace services or office administration
- Administrative assistant experience in HR or operations environments
- Exposure to Managed Services or the IT industry
Join a Team Thats All-In on Helping You Thrive
If youre ready to perform at a high level learn like crazy and make a real impact for the people you serveEndsight is where you belong.
Apply today and lets build something excellent together.
Benefits:
- Medical: Company pays 100% of the base plan for the employee and family
- Dental & Vision
- 401(k) with employer matching
- Accrued Paid Time Off
- 9 Paid Holidays
- Career Pathing
Required Experience:
IC
About Company
Experience 60% fewer IT support issues, a 98% customer satisfaction (CSAT) score & a 5-min help desk responses time in California & Hawaii.
