Technical Lead L1
Fort Lauderdale, FL - USA
Job Summary
Contact Center Production Implementation Engineer
Fort Lauderdale Florida or NJ
5 years of contact center implementation and support experience.
Demonstrated Cisco UCCE production implementation experience.
Hands-on AWS Connect implementation and operational support experience.
Experience supporting large-scale enterprise contact center environments.
ITIL Foundation certification or working knowledge of ITIL processes.
AWS Certification preferred.
Cisco Collaboration or UCCE certifications preferred.
Bachelors Degree Technical Diploma or equivalent experience.
The primary technical focus for this role is Cisco Contact Center technologies including Cisco UCCE CVP ICM scripting CUCM SIP voice gateways and AWS Connect implementation and support.
Required Experience:
Senior IC
About Company
As a global leader, Wipro blends consulting and AI expertise across design, engineering and operations to accelerate business transformation and deliver future-ready technology.