Technical Inside Sales Representative

Summary:The Technical Inside Sales Representative is responsible for developing and maintaining strong customer relationships acting as the primary point of contact for inquiries issues and sales opportunities. This role focuses on driving revenue growth by identifying upselling and cross-selling opportunities expanding product usage within existing accounts and proactively addressing customer needs. They analyze account trends monitor market activity and adjust sales strategies to maximize margin. Additionally they collaborate with internal teams including outside sales operations and business developmentto ensure seamless customer experiences and long-term account Job Duties:Develop and maintain strong relationships with assigned customer accounts Act as the primary point of contact for customer inquiries issues and requestsProactively monitor account performance and identify growth opportunitiesResponsible for upselling cross-selling and expanding product usage within accountsGain customer acceptance by explaining product applications including product features & benefits assisting with special orders and specialty customer concerns promptly ensuring high satisfaction levelsResponsible for order fulfillment and work to resolve issues effectivelyEducate customers on new products features and servicesCollaborate with business development teams to nurture leadsUtilize CRM tools to track and manage sales opportunitiesWork closely with internal teams such as outside sales engineering and operations to align on customer strategiesSupport quoting activity and order entry for all customersDetermine pricing and margin percentages during quoting in collaboration with Outside as a product knowledge expert in liquid level measurement. Works Closely with Sales Leadership and Outside Sales:Ensure sales plans are executed to increase revenues and marginsMaintain a high level of customer satisfactionWork with internal team to develop annual forecastsMake recommendations regarding potential new products and marketsSuggest sales promotions pricing or literature (marketing) ideas to increase salesRequired Experience:Minimum 1-2 years of experience in inside sales technical sales account management or a customer-facing role within an industrial manufacturing or technical product environmentProven experience managing existing customer accounts and looking for opportunities for revenue growth and upsellingDemonstrated ability to support or influence pricing margin and quoting decisions in collaboration with sales leadership or outside sales teamsExperience using CRM systems Background in order management customer issue resolution and cross-functional coordinationSkills & Competencies:Ability to exercise independent judgment in prioritizing customer needs and recommending commercial solutionsStrong consultative selling skills with the ability to explain technical features and benefits to customersExcellent communication organization and time-management skillsComfortable balancing strategic account responsibilities with transactional sales support