Technical Customer Support Rep II
Job Location:
Franklin, NH - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Building the people that build the world.
With platforms in HVAC and Detection and Measurement SPX Technologies builds innovative solutions that enable a safer more efficient sustainable world. Through our RiSE talent development framework we Reach Identify Strengthen and Engage our employees to support them in their continued development. Were a global company of problem solvers collaborators and innovators and our businesses build solutions that impact the world.
As part of Detection and Measurement Aids to Navigation including Flash Sabik Marine and Sealite are leading providers of lighting and navigational aids for the marine obstruction and airfield end markets. Offering the broadest portfolio of solutions we help people transverse the world safely by air land and sea.
The Technical Support Representative provides expert troubleshooting and support for SPX Aids to Navigation (AtoN) product lines including marine obstruction and airfield systems. This role delivers customer support via phone and email while collaborating with internal teams to ensure timely issue resolution. This is an onsite position.
Key Responsibilities
- Provide technical troubleshooting support for Flash ITL Sabik Avlite and Sealite products
- Document all technical support interactions and maintain accurate case records
- Process service records RMAs and sales orders in SAP
- Maintain and update TOM database records and support ticketing
- Respond to or escalate customer inquiries within one business day
- Develop and maintain product knowledge across AtoN product lines
- Assist with new product development initiatives
- Build effective cross-functional relationships
- Communicate professionally with customers and internal teams
- Complete biannual product knowledge assessments
- Report obsolete systems and identify potential sales opportunities
- Escalate quality trends and urgent customer issues
Qualifications
Required:
- Minimum 1 year of experience in technical support or customer service Preferred:
- 3 years of relevant experience
- Experience in telecommunications airfield or related industries
Skills & Competencies
- Strong customer communication skills
- Proficiency with SAP or ERP systems
- Advanced Microsoft Office skills
- Technical or electronics background
- Analytical and problem-solving abilities
- Attention to detail and sense of urgency
- Knowledge of Lean or Six Sigma methodologies
How we live our culture
Our culture is at the center of what we do and more importantly who we are. Our core values set a standard for how we manage ourselves and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team each of us leads at SPX.
What benefits do we offer
We know that the well-being of our employees is integral. Our benefits include:
- Competitive and performance-based compensation packages and bonus plans
- Educational assistance leadership development programs and recognition programs
Our commitment to embrace diversity to build a culture of inclusion at SPX
We value different backgrounds experiences and voices at SPX and we are committed to challenging ourselves openly communicating and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realise their fullest potential.
About Company
SPX Technologies, based in Charlotte, NC, is a supplier of highly engineered products and technologies, holding leadership positions in the HVAC, detection and measurement, and engineered solutions markets.
