Technical Communicator
Job Location:
Bakersfield, CA - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Overview
Technical Communicator
Quinn Company your local Caterpillar dealer
Bakersfield California
$70k $80k
Are you a highly skilled technician or technical support professional who excels at diagnostics troubleshooting and helping others solve complex equipment issues Do you enjoy serving as the technical expert that service teams rely on
Quinn Company one of the topperforming Caterpillar dealers in the world is hiring a Technical Communicator in Bakersfield this highimpact role you will support internal teams and customers with advanced technical assistance product problem management and diagnostic expertise. Youll work closely with Caterpillar service teams and technicians to resolve equipment issues and ensure accurate timely technical communication across the organization.
Founded in 1919 Quinn Company sells services and rents a full line of construction agricultural and materialhandling equipment as well as diesel and natural gas engines. As a Caterpillar dealer Quinn combines the agility of a local business with the global resources of a Fortune 50 organization.
Wages
Responsibilities
The Quinn Advantage: Your Total Rewards
Compensation & Financial Future
- Competitive salary
- Quinns Profit Sharing Program
- 401(k) Plan with Company Match
Comprehensive Health & Wellness
- Medical Dental and Vision Plans
- Health & Dependent Care FSAs
- Employee Assistance & Wellness Programs
WorkLife Balance & Security
- Holidays Vacation Pay and Sick Pay
- Life & Accident Insurance
- LongTerm Disability Insurance
Career Growth & Support
- Opportunities for crossdivisional advancement
- Employee recognition programs
- Federal Credit Union membership
Ready to support technicians and customers with expert-level technical guidance
Join Quinn Company and be the goto technical resource that drives service quality and customer satisfaction.
Your Mission Should You Choose to Accept It:
- Respond to Technical Requests: Provide diagnostic support and troubleshooting assistance to technicians customers and internal team members.
- Support Repair Operations: Assist service teams in successfully managing and completing equipment repairs.
- Share Technical Updates: Review and distribute technical bulletins service media and known product issue information.
- Advise on Warranty: Provide technical guidance on warranty claims and support eligibility reviews for accurate submissions.
- Document Product Issues: Identify document and report significant product concerns impacting performance or customer satisfaction.
- Assist With New Products: Support New Product Introductions to ensure service teams are prepared for new equipment.
- Collaborate With OEMs: Work with Caterpillar and other manufacturers to develop costeffective solutions to known product issues.
- Escalate Complex Issues: Communicate unusual problems through Caterpillars Dealer Service Network (DSN) as needed.
- Coach Team Members: Train and assist staff on essential diagnostic tools and systems such as SIS Cat ET DPSS and more.
- Engage in Training: Participate in routine meetings seminars and technical training to remain current on all product updates.
- Lead Product Problem Management: Coordinate or participate in PPM meetings to ensure all service teams stay updated on diagnostic and repair resources.
- Act as a Technical Liaison: Serve as a central contact point for Caterpillar support representatives.
- Work Safely: Follow all company safety rules policies and procedures.
- Live the Quinn Values: Demonstrate Safety Integrity Relationships Teamwork Respect and Quality in all work.
Competencies
- Strong verbal and written communication skills
- Ability to prioritize and manage competing technical demands
- Ability to read and interpret schematics and engineering drawings
- Moderate computer proficiency (Outlook Excel databases web tools Acrobat)
- Strong customer service and interpersonal skills
- Ability to collaborate effectively across teams
- Ability to travel up to 10% for field support
Qualifications
What You Need to Succeed:
- 5 years of heavy equipment technician experience or 5 years in a related technical support/training role
- Understanding of Applied Failure Analysis
- Completion of basic courses in hydraulics engines and electrical systems
- High school diploma required; AA or equivalent preferred
- Prior experience in a Caterpillar dealer service environment preferred
Quinn is an Equal Opportunity Employer M/F/V/DV
Quinn Group Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex age national origin physical or mental disability all applicable veteran status or disabled veteran status. Quinn Group Inc. has established an Affirmative Action Plan to promote the employment and advancement of members of those covered groups identified by statute and regulations including minorities women qualified disabled individuals and all Veterans and disabled Veterans
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About Company
Discover a wide selection of new, used, and rental Cat® equipment at our dealership. Quality service and expert support await you. Explore today!
