Technical Analyst

Thank you for your interest in a career at Regions. At Regions we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results dedicated to quality strength and integrity and possess the drive to succeed then we are your employer of choice.

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Job Description:

At Regions the Technical Analyst reviews analyzes and modifies programming including encoding testing debugging and installing to support applications and systems. This position participates in the design and development of various applications and systems.

Primary Responsibilities

• Supports the daily administration of applications and systems including but not limited to customization of objects fields record types sharing rules page layouts validation rules custom settings and flows
• Assists with obtaining business requirements designing project plans and ensuring applications are meeting end-user needs
• Designs develops tests debugs and maintains application customizations (including integrations)
• Monitors routine and critical processes and workflows
• Performs root cause analysis and provides technical solutions to production related application errors
• Identifies issues and drives their resolution during the analysis design and testing phases
• Assists with creating and maintaining application support documentation on processes and configurations
• Coordinates with necessary teams throughout the application design and development process
• Continuously seeks opportunities for knowledge development
• Works under direct supervision maintaining communication with senior administrators to effectively support operations
• Ensures compliance with risk management programs rules and regulations and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

Requirements

• Bachelors degree in related field

Preferences

• Experience in an agile methodology development environment
• Experience in the financial services industry
• Experience supporting application design and administration
• Experience with third party implementation vendors
• Excellent written and verbal communication skills
• Project management and organizational skills necessary to balance multiple priorities in a fast-paced environment

Skills and Competencies

• Ability to communicate effectively to all levels of management
• Ability to communicate technical problems and solutions to non-technical users
• Ability to interpret and ensure compliance with applicable rules regulations and industry guidance
• Ability to thrive in a cross-functional team environment
• Basic analytical skills to troubleshoot application issues
• Excellent problem solving

Additional Job Description

Responsibilities:

• Serve as a liaison between business stakeholders product owners and development teams.
• Gather analyze document and refine business and technical requirements.
• Create and maintain user stories acceptance criteria process documentation and defect records in Jira.
• Analyze system workflows data flows integrations and application functionality to support solution design.
• Collaborate with developers to clarify requirements and validate technical solutions.
• Capture user feedback identify gaps and recommend process or system improvements.
• Develop execute and document test scenarios test scripts and validation results.
• Support defect triage issue resolution root cause analysis and regression testing.
• Validate system enhancements and ensure delivered solutions meet business requirements.
• Assist with reporting metrics and Jira dashboard development as needed.

Required Skills:

• Experience with Jira including user story creation backlog management and defect tracking.
• Strong requirements gathering and documentation skills.
• Understanding of Agile/Scrum methodologies.
• Experience with software testing and quality assurance processes.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Strong analytical and problem-solving skills.

Preferred Qualifications:

• Experience with workflow automation integrations or API-based applications.
• Basic SQL and data analysis skills.
• Experience supporting enterprise applications and system enhancements.
• Scrum Business Analysis or Agile-related certifications preferred.

This position is intended to be onsite now or in the near future. Associates will have regular work hours including full days in the office three or more days a manager will set the work schedule for this position including in-office will not provide relocation assistance for this position and relocation would be at your expense. This position must bewithin a reasonable driving distance to Birmingham AL Atlanta GA or Charlotte NC.

Regions will not sponsor applicants for work visas for this position at this time. Applicants for this position must currently be authorized to work in the United States on a full-time basis.

Position Type

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience skills knowledge contribution job location and most importantly performance in the job role. As these factors vary by individuals pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

Median:

Incentive Pay Plans:

Benefits Information

Regions offers a benefits package that is flexible comprehensive and recognizes that one size does not fit all for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes which is not intended to be a complete summary of plan terms and conditions.

• Paid Vacation/Sick Time

• 401K with Company Match

• Medical Dental and Vision Benefits

• Disability Benefits

• Health Savings Account

• Flexible Spending Account

• Life Insurance

• Parental Leave

• Employee Assistance Program

• Associate Volunteer Program

Please note benefits and plans may be changed amended or terminated with respect to all or any class of associate at any time. To learn more about Regions benefits please click or copy the link below to your browser.

DetailsRiverchase Operations Center

Location: