Technical Account Manager, US Federal, Enterprise Support

Application deadline: Oct 16 2026

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box making complex things easy and hard things possible with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction and we are looking for builders who share that mindset.

Are you passionate about helping mission-critical organizations succeed in the cloud At AWS Enterprise Support were looking for a Technical Account Manager (TAM) to serve as the strategic technical advisor to US Department of Defense customers.

As a TAM youll build deep relationships with your customers understand their mission objectives and translate those into actionable cloud strategies. Youll conduct operational reviews lead architecture discussions guide incident response and proactively identify risks before they impact mission readiness. When critical issues arise youll be the customers voice inside AWS coordinating resolution across service teams and engineering leadership.

This role combines broad technical depth with strategic thinking. Youll guide customers across the full AWS service portfolio - compute storage databases networking security containers serverless AI/ML and more - while always keeping their operational goals and constraints front of mind. Youll deliver value through proactive engagement: Well-Architected reviews resilience assessments and adoption roadmaps tailored to each customers environment.

This position will require the ability to travel 10% or more for on-site customer engagements.

This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance.

This role is based in Denver CO with Arlington VA also available.

Key job responsibilities
Serve as the primary technical advisor to a portfolio of DoD customers building trusted relationships with technical and executive stakeholders
Conduct proactive operational reviews and health assessments to identify risks optimize costs and improve resilience
Lead incident management efforts as the customers advocate - coordinating cross-team resolution and delivering root cause analysis
Guide customers through architecture decisions using the AWS Well-Architected Framework and security best practices
Develop and execute strategic cloud adoption roadmaps aligned to customer mission objectives
Collaborate with AWS service teams to influence product improvements based on customer needs
Communicate complex technical trade-offs clearly to both engineering teams and senior decision-makers

About the team
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity and AmazeCon conferences inspire us to never stop embracing our uniqueness.

Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- Current active TS/SCI US Government Security Clearance
- Bachelors degree in Computer Science Engineering Mathematics or related discipline; OR 4 years of equivalent technical work experience
- 2 years of technical engineering experience (cloud infrastructure systems administration networking security or software development in a distributed systems environment)

- Experience with AWS services or other cloud offerings
- Understanding of the AWS Well-Architected Framework pillars and ability to properly apply them to existing or new customer architecture implementations and/or solutions
- Professional written and oral communication skills including experience presenting to decision-makers
- Experience with infrastructure-as-code CI/CD pipelines or DevOps practices
- AWS certification(s) (Solutions Architect Generative AI Developer DevOps Engineer etc)
- Experience supporting government or regulated-industry customers
- Familiarity with DoD or federal compliance frameworks

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at CO Denver - 131300.00 - 177600.00 USD annually
USA VA Arlington - 131300.00 - 177600.00 USD annually