Technical Account Manager, Okta (West Coast)

Okta: The Worlds Identity Company

Okta is the leader in Identity management and The Worlds Identity Company. Our mission is to build a more secure world. Okta provides a neutral powerful and extensible platform that puts identity at the heart of your stack. Our platforms secure all types of identity including customers employees partners and AI agents.

Top brands trust Okta. We are relied upon by two thirds of the Fortune 100 and over 40% of the Forbes Global 2000 for their Identity-powered journeys.

• Okta Platform Focus: Workforce Identity Solutions (with foundational Customer Identity exposure).

• Travel: Some travel is required including in-person onboarding and travel to our San Francisco CA HQ OR Chicago office during the first week of employment.

This role is integral to the Strategic segment team managing large enterprise organizations across various key industries such as Public Sector Financial Services Healthcare Manufacturing Retail and Technology.

The Technical Account Management (TAM) team is a global group of Okta product experts dedicated to enabling existing customers to succeed. As a Technical Account Manager you will serve as a trusted technical advisor and advocate for some of our largest customers focusing on strategic account alignment hands-on prototyping and broad deployment strategies to drive lasting success.

The Okta Platform secures identities across every part of the lifecycle. You will work across both core workforce solutions and developer-focused identity integrations:

• Identity & Access Management (IAM): Single Sign-On (SSO) Adaptive MFA Device Access API Access Management Secure Partner Access Access Gateway and Universal Directory.

• Identity Governance & Administration (IGA): Lifecycle Management and Identity Governance (e.g. automated provisioning and zero standing privileges).

• Privileged Access Management (PAM): Privileged Access controls.

• Identity Threat Detection & Response (ITDR): Identity Security Posture Management and Identity Threat Protection (Syslog monitoring and signal integrations).

• Customer Identity (CIAM) & Developer Tools: Modern authentication protocols (OAuth 2.0 OIDC) Okta REST APIs the Okta Sign-In Widget and Auth JS SDKs for custom application authentication.

• Build deep long-lasting relationships with customers as their go-to technical advisor and primary point of contact.

• Masterfully apply technical expertise to solve complex problems design sophisticated solutions and influence customer identity strategies.

• Collaborate with customers to design identity strategies aligned with their business objectives and expanded security posture.

• Hands-on Prototyping & Demos: Build lightweight Proofs of Concept (PoCs) configure test environments (e.g. Salesforce developer tenants) and conduct live technical walkthroughs (such as custom login flows SAML/OIDC integrations and Adaptive MFA mobile policies).

• API Testing & Integrations: Utilize tools like Postman to test validate and demonstrate Okta REST APIs (executing CRUD operations for user and group management).

• Complex Problem Resolution: Dissect multi-faceted technical issues proactively identify risks and orchestrate effective solutions or escalations collaboratively with Customer Success and Engineering.

• Advocate for customer needs within cross-functional Okta teams while supporting policies in the best interest of the company.

• Provide best practices workshops and technical enablement for customer architects and technical leads.

• Generate repeatable technical assets code snippets and strategy guides for the global TAM team.

• Mentor peers upskilling team capability with a focus on deep technical development.

• Experience: 5 years of related professional experience (or 4 years with a Masters degree) including 3 years as a Technical Account Manager Technical Consultant Solution Architect or Product Manager.

• Domain Knowledge: 3 years in identity and access management (SSO MFA lifecycle management or security best practices).

• Education & Certifications: BA/BS/MS in Computer Science Information Technology or related discipline (or equivalent experience). Okta Certified CISSP or equivalent certifications preferred.

• Identity Protocols: Deep practical understanding of modern identity federation and access control protocols specifically OAuth 2.0 OpenID Connect (OIDC) SAML 2.0 and WS-Federation.

• API Prototyping Tools: Hands-on experience working with REST APIs and API development platforms like Postman to test endpoints and demonstrate programmatic workflows.

• Development & Scripting Basics: Ability to read modify or build simple front-end or back-end applications (e.g. HTML/JS Python) to demonstrate authentication routing (public vs. protected routes) and group-based access control using the Okta Sign-In Widget or Okta Auth JS.

• SaaS & Provisioning Integrations: Experience integrating SaaS platforms (Salesforce Workday Box Office 365) using SAML SSO SCIM and automated lifecycle management (provisioning/deprovisioning).

• Security & Monitoring: Familiarity with Adaptive MFA policies behavioral analysis and syslog monitoring for security insights (SIEM integrations).

• Excellent communication skills capable of translating complex technical topics into actionable insights for both developer teams and CxO-level executives.

• Comfortable performing live technical demonstrations troubleshooting sessions and whiteboarding architecture.

• Skilled in setting expectations tracking account health metrics and maintaining clear project boundaries.

The Okta Experience

• Supporting Your Well-Being
• Driving Social Impact
• Developing Talent and Fostering Connection Community

We are intentional about connection. Our global community spanning over 20 offices worldwide is united by a drive to innovate. Your journey begins with an immersive in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin ancestry marital status age physical or mental disability or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application interview process or onboarding pleaseuse this Form to request an accommodation.

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