Technical Account Manager

About Kaseya

Kaseya is the leading provider of AI-powered IT management and cybersecurity software serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage secure and automate their IT environments driving operational efficiency and long-term business success.

Backed by Insight Partners a leading global software investor Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.

Founded in 2000 Kaseya was built by builders - and were still building. We look for people who create rather than wait who see a hard problem and lean in and who treat challenges as raw material. At Kaseya everyone plays a role in shaping the future of IT: whether youre in engineering product sales marketing customer support or operations your work helps protect defend and optimize IT environments across the globe.

Were building teams that grow perform and make an impact. If youre driven by the itch to make things better - a product a process a career - youll fit right in.

At Kaseya we dont just raise the bar. We build it.

Kaseya is seeking a customer-focused Technical Account Manager (TAM) to help customers maximize the value of our IT management and cybersecurity this role you will serve as a trusted technical advisor partnering with customers to drive successful product adoption optimize their environments and ensure they achieve their desired business outcomes.

Working closely with Customer Success Product Support Professional Services and Sales you will provide strategic technical guidance conduct account reviews identify growth opportunities and advocate for customer success throughout the customer lifecycle.

• Develop deep expertise across Kaseyas platform and conduct regular Technical Account Reviews to assess product adoption identify optimization opportunities and address technical challenges.
• Act as the primary technical advisor for assigned customers proactively identifying and removing obstacles that impact customer success.
• Partner with Product Support Professional Services and Operations to drive timely issue resolution and customer satisfaction.
• Build success plans that help customers maximize the value of Kaseya products including platform integrations and advanced capabilities.
• Recommend Professional Services training and education opportunities that improve customer adoption and long-term success.
• Identify expansion opportunities and partner with Account Managers to support cross-sell and upsell initiatives.
• Educate customers on new product features roadmap enhancements industry best practices and emerging technologies.
• Maintain current technical knowledge through ongoing training certifications and hands-on learning.
• Understand customer business objectives across MSP Enterprise and Mid-Market organizations and align technical solutions to business outcomes.
• Deliver technical solution presentations product demonstrations and implementation guidance for prospective and existing customers.
• Provide strategic feedback that influences product improvements and future roadmap initiatives.

• 35 years of experience in a Technical Account Manager Customer Success Engineer Solutions Consultant or similar customer-facing technical role.
• Experience managing strategic customer relationships and driving technical issues to successful resolution.
• Experience conducting Technical Account Reviews (TARs) or Business Reviews for SaaS or technology customers.
• Strong presentation communication and relationship-building skills.
• Proven ability to identify customer growth opportunities and collaborate with Sales teams.
• Experience with enterprise software implementation onboarding or technical consulting.
• Strong understanding of Windows Server and workstation administration.
• Working knowledge of networking concepts including TCP/IP DNS DHCP VPNs firewalls and routing (CCNA or Network knowledge preferred).
• Familiarity with Remote Monitoring & Management (RMM) Professional Services Automation (PSA) backup documentation cybersecurity or IT management platforms.
• Strong troubleshooting and problem-solving skills with the ability to communicate complex technical concepts to both technical and business audiences.
• Bachelors degree or equivalent technical experience preferred.
• Professional-level English communication skills.
• Additional language proficiency is a plus.

• Experience supporting Managed Service Providers (MSPs).
• Experience delivering technical product demonstrations and solution design.
• Sales or solution consulting experience.
• Microsoft systems administration experience.
• Industry certifications such as CCNA Network Microsoft or similar technical credentials.

Join one of the fastest-growing software companies in the industry and help customers succeed with industry-leading IT management and cybersecurity solutions. At Kaseya youll work alongside talented professionals develop deep technical expertise and play a key role in helping organizations maximize the value of their technology investments.

If youre passionate about technology customer success and solving complex technical challenges wed love to hear from you. Apply today!

Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race religion age ancestry gender sex sexual orientation national origin citizenship status physical or mental disability veteran status marital status or any other characteristic protected by applicable law.