Tech Support Technician 1
Job Location:
Florence, SC - USA
Hourly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
IT Support Technician I
Location: Higganum CT / Onsite
Reports To: IT Systems Manager
Brand/Segment: Gathr Outdoors
ABOUT THE COMPANY
At Gathr Outdoors we believe experiences are always more powerful when spent together outside. We are Better Together Passionate by Nature Blazing New Trails & Rugged for a Reason! Come join is welcome at our camp!
We are one of the fastest-growing outdoor manufacturers in the U.S. We live by the belief that experiences are always more powerful when spent together outside. Welcome to our camp! We wish you every success in your new role.
ABOUT THE POSITION
In this hands-on role the IT Support Technician I serves as the first point of contact for end users providing Tier 1 technical support for hardware software account access and connectivity issues. This role focuses on delivering timely high-quality customer service resolving common technical issues efficiently and escalating more complex problems to senior IT staff as appropriate.
Our environment is a modern hybrid infrastructure consisting of Windows 11 macOS Microsoft Entra ID (Azure AD) Windows Server Microsoft 365 and cloud-based business systems. This role supports day-to-day endpoint operations onboarding/offboarding activities inventory management and basic troubleshooting while following documented procedures and escalation paths.
This position requires occasional travel between company locations as needed.
ESSENTIAL JOB FUNCTIONS
- Provide onsite and remote Tier 1 technical support for PC and Mac hardware software printers mobile devices and peripherals.
- Troubleshoot user issues related to Windows 10/11 macOS Microsoft 365 Teams Outlook VPN connectivity and Wi-Fi access.
- Escalate unresolved or advanced technical issues to senior IT staff in accordance with established Service Level Agreements (SLAs).
- Assist with employee onboarding and offboarding including hardware setup account provisioning and access management.
- Create modify and disable user accounts in Microsoft Active Directory and Microsoft Entra ID following documented procedures.
- Support Microsoft 365 administration including Exchange mailboxes Teams OneDrive and SharePoint permissions.
- Maintain IT asset inventory including deployment recovery tagging and lifecycle tracking of hardware and software.
- Assist with operating system updates endpoint patching antivirus monitoring and endpoint health maintenance.
- Troubleshoot basic network connectivity issues involving Ethernet Wi-Fi VPN DNS and printers.
- Assist with conference room technology audio/visual equipment and VoIP phone systems.
- Document troubleshooting steps create knowledge base articles and maintain internal IT documentation.
- Coordinate with vendors and third-party support providers as needed.
- Support company IT projects office moves hardware refreshes and other initiatives as assigned.
- Perform other duties and projects as assigned.
QUALIFICATIONS / REQUIREMENTS
- High School diploma required; technical training certifications or equivalent experience preferred.
- 13 years of IT support experience in a Microsoft environment preferred.
- Strong knowledge of Microsoft Windows 11 and macOS support and troubleshooting.
- Familiarity with Microsoft 365 Active Directory and Microsoft Entra ID concepts.
- Basic knowledge of networking fundamentals including TCP/IP DNS DHCP VPN and Wi-Fi troubleshooting.
- Strong customer service and communication skills with a professional and positive attitude.
- Ability to prioritize tasks and manage multiple support requests in a fast-paced environment.
- Experience working with ticketing systems and documenting technical issues preferred.
- Ability to work independently while collaborating effectively with team members and other departments.
PREFERRED QUALIFICATIONS
- Associate degree in Information Technology or related field.
- CompTIA A and Microsoft certifications preferred.
- Experience supporting onsite remote and multi-location users.
- Experience with endpoint management antivirus platforms or mobile device management (MDM) solutions.
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to communicate effectively with team members candidates and external partners through multiple forms of technology with telephone and computer. Must be able to receive and convey information.
- The person in this position needs to occasionally move about inside the office to access file cabinets meeting rooms copier/printer etc. as well as have the ability to remain in a stationary position 50% of the time.
The companys Job Descriptions are not intended to be a complete detailed account of all expected/anticipated activities. We operate in a fast-moving and competitive global environment and therefore need employees to be flexible.
Gathr Outdoors is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status protected veteran status or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability it is available upon request. The company is pleased to provide such assistance and no applicant will be penalized because of such a request.
Required Experience:
IC
