Tech Analyst I

OneOncology is positioning community oncologists to drive the future of medical care through a patient-centric physician-driven and technology-powered model to help improve the lives of everyone living with cancer and other diseases. Our team is bringing together leaders to the market place to help drive OneOncologys mission and vision.

Why join us This is an exciting time to join OneOncology. Our values-driven culture reflects our startup enthusiasm supported by industry leaders in oncology urology technology and finance. We are looking for talented and highly-motivated individuals who demonstrate a natural desire to improve and build new processes that support the meaningful work of independent physicians and the patients they serve.

Job Description:

Role Summary:

TheOneOncologyService Desk serves as the primary point of contact for all technology-related issues. The Tech Analyst Ionsiterole is a critical technical resource providingtimelysupport for end-user desktop incidents and service requests reported to the Service Desk. Tech Analystsare responsible forinteracting with users in a clear supportive and solution-focused manner acting as a key communication link between customers and the Technology organization. Additionally the Service Desk teamrepresentsthe organization to internal and external stakeholders continuously striving to enhance service delivery streamline processes and drive ongoing improvement initiatives.

This is a full-time onsiteposition in Tucson AZ.

Responsibilities:

• Assistwith the day-to-day operations of IT Service Deliveryincluding:troubleshooting ticket resolution and other technology-related support activities.

• Respond to and resolve user requests forassistancewith computer systems delivering a high-quality user-focused support experience.

• Log track and proactivelymaintainrecords of issues to ensure efficient problem resolution and knowledge sharing.

• Troubleshoot technical issues and escalate them when necessary.

• Identifythe correct technical area or external vendor for problem resolution and coordinate with other teams to ensuretimelyoutcomes.

• Provide cleartimelyupdates and feedback to users and teammates throughout the lifecycle of enterprise-wide technology issues.

• Participate in 24x7 on-call support rotations as needed.

• Travel occasionally within Arizona and at times to other locations asrequiredto support business operations.

• Additionalresponsibilitiesasassigned to help drive our mission of improving the lives of everyone living with cancer.

RequiredQualifications:

• 1 4 years of recent experience in technology service desk and helpdesk

• Healthcare related experience a plus

• ITIL certifications a plus

• Basic certification in A and Microsoft Products is preferred; education and/ordemonstratedexperience may be substituted

EssentialCompetencies:

• Experienceparticipatingin IT Service Management (ITSM) transformations and contributing to continuous improvement initiatives.

• Strong knowledge of service management best practices and frameworks.

• Critical thinking and problem-solving skills with the ability to analyze systems and adapt as needed.

• Excellent communication and influencing skills capable of engaging stakeholders and gaining buy-in.

• Flexible and proactive able toidentifyservice gaps and step in as needed tomaintainsmooth operations manage high ticket volumes and support the team during peak periods.

• Attendance is an essential job function.

This job description does notcontaina full listing of activitiesdutiesor responsibilities requiredofthis role. Dutiesresponsibilitiesand activities may change or new ones may be assigned at any time with or without notice.

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