Team Operations Manager

About the role

The Technology Sourcing and Innovation TSI Team Manager will have managerial responsibilities for a large team and will be responsible for all aspects of people management within a functional area. The role will also be accountable for operational delivery and performance.

What youll be doing

• Provide advisory roles within specialist areas to peer group customers and direct reports.
• Manages develops and coaches team of staff and implements performance management solutions where required.
• Provides full line management responsibilities for direct reports.
• Assess situations issues and opportunities and escalate when appropriate.
• A point of escalation on complex or serious issues or complaints and providing appropriate support to other team members.
• Maintain confidentiality in all business-related matters.
• Liaise with colleagues to ensure best practice and continual improvement in delivery of service to the business.
• Establishes productive relationships and networks at an operational level to build and maintain customer relationships.
• Responsible for the adoption of CC best practice and service offerings to ensure consistency of service.
• Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organization.
• Embrace and support Computacenters mission and core values.

What you have

• Legally eligible to work in the United States.
• Bachelors degree in business Human Resources or related field or equivalent experience
• At least 5 years of experience in a people management role.
• Experience working in a challenging commercial environment.
• Good working knowledge of relevant functional systems.
• Experience developing best practice policies and procedures for functional area.
• Excellent attention to detail.
• Strategic thinking and tactical execution skills.
• Excellent written and verbal communication skills.
• Comfortable communicating with colleagues in different countries where English is not the first spoken language.
• Good self-organization and time management skills.
• Ability to prioritize and handle multiple requests simultaneously.
• Can build trust be assertive when required and show initiative and enthusiasm.
• Resilience and able to deal with stressful situations.
• Business and financial acumen with strong analytical skills.
• Commercially astute.
• Ability to act both independently and as part of a team.
• Initiative to develop and expand knowledge.
• Computacenter experience in internal processes systems tools and platforms.
• Team-oriented working and thinking.
• Willingness to travel.

What you can expect

Theres so much more to enjoy about being at Computacenter than just having a rewarding addition to offering competitive compensation plans and long-term career opportunities we provide an attractive mix of benefit plans to contribute to your good health future financial security and peace of mind.

About us

Computacenter is a leading independent technology partner trusted by large corporate and public sector organizations. We help our world-renowned customers to source transform and manage their IT infrastructure to deliver digital transformation enabling users and their business. Were a public company quoted on the London FTSE 250 (CCC.L) and employ over 21000 people the US we support some of the countrys best-known businesses with regional hubs in San Francisco and Irvine CA; Norcross GA; Plano TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. Experience:

Manager