Team Leader Tech. Support

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

USA (Onsite Wilmington DE / Buffalo NY/Nearshore flex)

Senior (812 years)

M&T Bank Institutional Services AMS Pilot

We are seeking a Senior L2/L3 Full Support Engineer to join a dedicated Application Management Services (AMS) team supporting mission-critical enterprise applications for a leading financial services client. This role owns deep technical troubleshooting root cause analysis and stability improvements across a .NET/Angular/SQL Server application estate operating at the highest tier of production support.

• Lead L3 and L2-level incident resolution for complex high-priority production issues ensuring timely restoration of service and adherence to SLAs.
• Perform deep root cause analysis (RCA) on recurring or critical defects and drive permanent fixes rather than workarounds.
• Support troubleshoot and optimize enterprise applications built on C# Framework and Angular/React.
• Design support and troubleshoot REST APIs and microservices including integration and batch-processing failures.
• Own SQL Server performance tuning query optimization and data-level troubleshooting for production issues.
• Support deployment automation and CI/CD pipelines; participate in release and change management within an Azure DevOps environment.
• Work hands-on with Microsoft Azure cloud services for application hosting monitoring and operational support.
• Support distributed high-availability systems and diagnose issues across service boundaries and integration points.
• Mentor L2 support engineers contribute to knowledge base and runbook development and drive operational maturity.
• Partner directly with business and technical stakeholders to communicate incident status RCA findings and improvement recommendations.
• Participate in on-call rotation and CAB (Change Advisory Board) processes as required.

• 8 years of hands-on experience application development and/or production support.
• Strong expertise in C# Framework.
• Front-end experience with Angular and/or React.
• Solid understanding of microservices architecture and REST API design/support.
• Advanced SQL Server skills performance tuning execution plan analysis query optimization.
• Hands-on experience with Microsoft Azure (App Services Azure Monitor/Application Insights Azure DevOps).
• Experience supporting batch processes scheduled jobs and system integrations.
• Strong incident management and RCA discipline ideally within an ITIL-aligned environment.
• Experience with tools such as ServiceNow Jira Splunk or equivalent monitoring/ticketing platforms.

• Experience in Banking / Financial Services production support environments.
• Exposure to Appian or low-code platforms.
• Familiarity with DevOps automation branching strategies (e.g. BODM/trunk-based models) and release engineering.
• Prior experience mentoring or leading L2/L3 support pods.

• Calm methodical operator under production-incident pressure.
• Strong stakeholder communication able to translate technical RCA into business-readable updates.
• Ownership mindset with a bias toward permanent fixes over temporary patches.
• Comfortable operating in a regulated compliance-conscious banking environment.