Team Leader Geneva, Switzerland

About FCM

About You

Are you an experienced Business Travel leader ready to make a real impact Join FCM Travel in Geneva and lead a high-performing team focused on delivering outstanding customer experiences driving business growth and achieving operational excellence. This is an exciting opportunity to shape team success build strong client relationships and contribute to the continued growth of one of the worlds leading corporate travel businesses. If youre passionate about people leadership commercial performance and creating a culture of continuous improvement wed love to hear from you.

What youll do

• Lead and develop a high-performing Business Travel team fostering engagement accountability and collaboration.
• Deliver exceptional customer service and ensure client needs are met consistently.
• Manage and reduce service failures while driving customer excellence initiatives.
• Ensure team delivery against client service level agreements (SLAs).
• Monitor team performance and support achievement of productivity profitability and service targets.
• Conduct regular one-to-one coaching sessions team meetings and performance reviews.
• Motivate and empower team members through coaching training and knowledge sharing.
• Identify opportunities to improve operational efficiency and business performance.
• Drive business development initiatives that support account growth and increased profitability.
• Build strong relationships with clients through regular account management and review meetings.
• Analyse financial and operational performance using available business tools to identify opportunities for improvement.
• Lead by example demonstrating FCTG values professionalism and a positive attitude.
• Promote effective communication across clients colleagues and stakeholders at all levels.
• Contribute to a safe inclusive and accessible work environment where all Flighties feel welcomed respected and supported to thrive.

Key Qualifications

• Minimum 3 years Business Travel experience.
• Previous team leadership coaching or people management experience.
• Fluent French and English language skills.
• Ability to work from the Geneva office 3 days per week.
• Available to work full-time (preferable)
• Strong communication and stakeholder management skills.
• Commercial mindset with the ability to drive productivity profitability and business growth.
• Strong coaching and team development capabilities.
• Effective planning organisational and multitasking skills.
• Positive open-minded attitude and willingness to adapt.
• Degree-level education preferred.

Our number one philosophy is Our people. Flight Centre Travel Groups promise is to provide an environment with equality of respect dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society.

We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at .