Team Lead End User Computing
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Job Summary
Whats Under the Hood
DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe Arizona and Dallas Texas we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer in the right vehicle on the right terms and on their path to ownership.
The DriveTime Family of Brands spans across DriveTime Bridgecrest and SilverRock. You can find us at the intersection of technology and innovation as we use our proprietary tools and over two decades of industry knowledge to redefine the process of purchasing financing and protecting your vehicle.
Thats Nice But Whats the Job
- Leading daily End User Computing support activities including ticket triage workload prioritization escalation management and onsite support coverage.
- Coaching and mentoring IT Support team members on troubleshooting techniques customer communication ticket documentation and professional development.
- Serving as a technical escalation point for complex issues involving hardware software Microsoft 365 endpoint devices network connectivity conference room technology AV systems and user access.
- Supporting new hire onboarding employee transfers device refresh initiatives and deployment readiness through equipment setup imaging inventory management and coordination efforts.
- Acting as the primary IT point of contact for assigned corporate locations ensuring technology needs are addressed efficiently and effectively.
- Coordinating with vendors Facilities Procurement Security Infrastructure IAM and other IT teams to support business operations and technology initiatives.
- Managing vendor relationships for onsite technology services ensuring deliverables meet quality standards and are completed with minimal business disruption.
- Overseeing vendor-supported activities such as conference room technology upgrades hardware deployments network cabling access control systems and location-based technology projects.
- Creating and maintaining standard operating procedures knowledge articles checklists and support documentation to improve service consistency and team efficiency.
- Participating in IT projects involving endpoint management hardware lifecycle planning AV technology access control systems and corporate support operations.
- Identifying recurring issues and implementing process improvements documentation updates or training opportunities to increase operational effectiveness.
- Ensuring tickets are documented prioritized resolved or escalated appropriately while maintaining strong communication and accountability throughout the support lifecycle.
- A hands-on leader who enjoys solving technical challenges while helping others grow and succeed.
- A strong communicator who can build trust with employees vendors and business partners at all levels.
- Someone who takes ownership follows through on commitments and ensures issues are resolved effectively.
- A customer-focused professional who delivers a positive support experience while managing competing priorities.
- A collaborative team player who can partner across departments to achieve shared goals.
- An organized and detail-oriented individual capable of balancing tactical support needs with larger operational initiatives.
- A proactive problem solver who continuously looks for opportunities to improve processes documentation and service delivery.
- Someone comfortable working in a fast-paced environment where adaptability and responsiveness are critical.
- 3 years of experience in IT support desktop support help desk endpoint support or a related technical support role.
- Previous experience serving as a Team Lead Senior Technician mentor or informal technical leader preferred.
- High school diploma or GED required; additional technical education certifications or coursework preferred.
- Strong troubleshooting experience supporting Windows macOS Microsoft 365 hardware printers peripherals VPN connectivity user access and business applications.
- Experience managing ticket queues prioritizing work and maintaining service-level expectations.
- Ability to work onsite and support the technology needs of multiple corporate locations.
- Ability to lift move and deploy IT equipment as needed.
- Strong organizational customer service communication and problem-solving skills.
- Experience with Microsoft Intune Autopilot endpoint imaging device lifecycle management inventory tracking and remote support tools.
- Familiarity with Active Directory Entra ID Exchange Online MFA VPN technologies and identity/access management troubleshooting.
- Experience supporting conference room technology AV systems cameras access control systems and structured cabling initiatives.
- Experience coordinating technology vendors managing onsite technology projects and partnering with Facilities or Procurement teams.
- A Apple Microsoft or other industry-recognized technical certifications.
So What About the Perks Perks matter
- We take a hybrid work approach finding balance between the benefits of in-person and work-from-home environments. This position has an on-site expectation of a minimum of three days a week.
- Medical dental and vision oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
- But Wait Theres More. 401(K) Company paid life insurance policy short and long-term disability coverage to name a few.
- Growth Opportunities. You grow I grow we all grow! But seriously DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1000 employees promoted year over year.
- Tuition Reimbursement. Were as passionate about your professional development as you are. With that well put our money where our mouth is.
- Wellness Program. Health is wealth! This program includes self-guided coaching and journeys cash incentives and discounts on your medical premiums through engaging in fun activities!
- Gratitude is Green. We offer competitive pay across the organization because well money matters!
- In-House Gym. We want our employees to be the best versions of themselves. So come early take a break in your day or finish strong with a workout!
- Give Us a Reason (or not) and Well Celebrate. Regardless of whether there is a holiday or not we are finding ways to kick back and enjoy each others company outside of day-to-day work.
- Smart-Casual Dress. Come dressed in jeans (youll fit right in with the rest of us).
- Paid Time Off.Not just lip service: we work hard to play hard! Paid time off includes (for all full-time roles) wellness days holidays and good ole fashioned YOU time! For our Part-timers dont fear you get some time time is available - the more you work the more you earn!
Anything Else Absolutely.
DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards but well save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity Best Company Culture and Best Company Leadership oh and dont forget Phoenix Business Journal Healthiest Employers (okay well stop there)!
Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free tobacco-free workplace and an Equal Opportunity Employer.
And when it comes to hiring we dont just look for the right person for the job we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional fun and high-energy environment!
Required Experience:
Manager
About Company
DriveTime is not your typical auto retailer. We’re bringing a fresh and fun perspective to the pre-owned car buying experience, and we want you to come along for the ride. You can find us at the intersection of technology and innovation as we use our proprietary tools and over two dec ... View more
