Team Lead Bursar

The Accounts Receivable Manager provides leadership and oversight for the Universitys accounts receivable operations ensuring the accurate administration of student loan and general receivables while maintaining compliance with applicable federal state Tennessee Higher Education Commission (THEC) and University regulations and policies. The position is responsible for managing financial operations related to billing collections reconciliations revenue reporting and customer account services while supporting the integrity of the Universitys financial records.

This position supervises Accounts Receivable staff develops and improves business processes and serves as a subject matter expert for complex receivables student accounts financial reporting and enterprise financial systems. The Accounts Receivable Manager collaborates with academic and administrative departments Financial Aid the Registrar Housing Information Technology and other campus partners to resolve complex issues implement system enhancements and support University initiatives.

The position plays a critical role in maintaining effective internal controls supporting month-end and year-end financial activities ensuring compliance with accounting standards and regulatory requirements and delivering exceptional customer service to students families departments and external stakeholders while advancing the Universitys financial and strategic objectives.

Tennessee Tech is an Equal Opportunity/Affirmative Action employer.

• Lead and oversee the Universitys accounts receivable operations including student accounts general receivables institutional loans and collection activities ensuring compliance with applicable federal state THEC and University regulations and policies.
• Supervise train and evaluate Accounts Receivable staff by providing leadership performance management coaching workload distribution and professional development to ensure efficient and effective operations.
• Manage the assessment billing collection adjustment and reconciliation of student tuition and fees departmental receivables third-party sponsorships institutional loans and other University receivables.
• Oversee student account services including account analysis tuition and fee assessments refunds payment processing waivers exemptions withdrawals enrollment changes 1098-T reporting and resolution of complex account inquiries.
• Administer institutional loan programs and oversee remaining Federal Perkins Loan responsibilities including regulatory reporting collections deferments cancellations loan assignments and compliance with applicable federal requirements.
• Prepare review and reconcile accounting transactions affecting accounts receivable cash revenue refunds write-offs and related balance sheet accounts while supporting month-end and year-end financial close activities.
• Coordinate and monitor delinquent account collections bankruptcy processing bad debt write-offs collection agency activity and compliance with applicable state and federal collection requirements.
• Manage receivables reporting and financial analysis by preparing reconciliations journal entries financial reports aging schedules and supporting documentation for audits and the Universitys financial statements.
• Collaborate with Financial Aid the Registrar Housing Information Technology Finance academic departments and other campus partners to resolve complex financial issues improve business processes and implement enterprise system enhancements.
• Serve as the functional expert for Accounts Receivable business processes within the Universitys enterprise financial systems participating in testing system implementations process improvements and policy development.
• Oversee specialized business functions including third-party billing returned payments stale-dated checks traffic citations departmental invoicing dual service agreements and other assigned receivable programs.
• Ensure exceptional customer service by responding to complex inquiries from students parents faculty staff sponsors governmental agencies and external partners while promoting accurate timely and professional service.
• Develop document and maintain departmental procedures and internal controls that safeguard University assets improve operational efficiency and ensure compliance with applicable accounting standards and University policies.

Those typical of an office environment.

Typical hours are Monday-Friday 8:00 a.m. - 4:30 p.m.

• Bachelors degree from an accredited institution in Accounting or Finance.
• Three years of related professional experience including at least one year of customer service experience.
• Working knowledge of accounting principles financial transactions and accounting entries.
• Strong mathematical analytical organizational and problem-solving skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Ability to maintain a professional demeanor and handle sensitive or confidential financial information appropriately.
• Effective written and verbal communication skills.
• Experience with Microsoft Office applications.
  

• Experience in accounts receivable or higher education financial operations.
• Experience supervising training or leading employees.
• Experience with enterprise financial or student information systems such as Oracle Cloud Ellucian Banner TouchNet or similar systems.
• Experience working with collection agencies credit bureaus third-party sponsors or institutional loan programs.
• Experience performing financial reconciliations preparing journal entries or supporting month-end and year-end accounting activities.