Team Lead

Working at Abbott

At Abbott you can do work that matters grow and learn care for yourself and your family be your true self and live a full life. Youll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify forfree medical coverage in ourHealth Investment Plan (HIP) PPOmedical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution
• Tuition reimbursement the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelors degree.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity working mothers female executives and scientists.

The Opportunity

Join us at Abbott Diabetes Care (ADC) in our mission to help individuals with diabetes lead active fulfilling lives. Were focused on helping people manage their health more effectively and comfortably with life-changing products that provide accurate data to drive better-informed decisions.

The Team Lead is responsible for training oversight and measuring performance of complaint investigators and receiving clerks who investigate product returned by ADC customers in the Complaints Investigation Lab. The incumbent is expected to understand all aspects of the complaints investigations processes manage resources to meet division goals for timeliness of complaint investigations and identify opportunities for improvement and/or better efficiencies in our investigation processes. Incumbent is also responsible for monitoring the quality of the complaints investigations that are conducted.

This is an onsite opportunity based out of Alameda CA.

What Youll Work On

• Leads complaint investigation activities with regard to blood glucose meters.
• Ensure that complaints investigations are done according to procedures in a timely manner.
• Monitors people and processes with an eye towards improving the efficiency of the investigations that are performed.
• Also responsible for identifying any trends in product complaints that are found during investigations.
• Responsible for tracking all returned product calibration and proper validation of all test equipment within the lab.
• Assists Lab Supervisor in performance evaluations as well as administrative duties.
• Complaints investigations are a primary focus of corporate and FDA audits.
• Investigations that are not conducted or documented properly could lead to an observation for ADC.
• The number of non-exempts for which this position provides support as a lead can vary from 5 to 20.

Required Qualifications

• Bachelors degree required or an equivalent combination of education and experience.
• Equivalent experience is defined as 2 to 4 years of relevant work experience in lieu of a bachelors degree.
• Minimum 2 years of previous experience with complaints investigations in a regulated environment and knowledge of the FDA/QSR regulation and ISO 13485 standard is required.
• Must be able to effectively lead a large staff of non-exempt employees including full-time and contract workers.
• Excellent communications skills are required as there may be interaction with other functions in ADC such as Customer Support R&D and Manufacturing.
• Must also be able to act autonomously and make decisions regarding the need to pursue further investigation vs. bring closure to an investigation.

Preferred Qualifications

• An understanding of ADC products is ideal.

The base pay for this position is

In specific locations the pay range may vary from the range posted.

Manager