T Mobile Authorized Retailer Assistant Manager

• Commission
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources
• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Donation matching
• Employee discounts
• Flexible schedule

• Responsible for infusing every stores Mobile Assistant with a passion for T-Mobiles Manifesto by thoroughly orienting and grounding them to a standard of Loving Our Customers.
• Ensure that every need the customer has when coming into the store is met and that employees build the customers confidence by making their experience comfortable simple and by solving the whole problem.
• Complete observations of Mobile Associate s interactions with customers including feedback to be used in development training & coaching conversations.
• Effectively manage customer wait time. Keep current on products services and promotions.
• Lead by example staying up to date on the latest products services training and leadership best practices to remain an expert resource to the team. Interact directly with Mobile Associate s to ensure they meet and/or exceed defined monthly success measurements completing assigned training on time.
• Assist in maintaining the quality of the overall store environment and adhere to national plan-o-gram standards. Use visual displays and interactive devices effectively. Keep visual displays and devices current. Assist in the execution of Retail Methods & Procedures.
• Ensure team knowledge of store systems. Ensure that teams are knowledgeable about corporate and store communications. Deliver financial results based on key performance indicators. Identify ways to manage and control store expenses. Manage discounting and credits.

• 1 year customer service and/or sales experience retail environment preferred
• Available to work a varied schedule including nights weekends and holidays
• Ability to lead and mentor people to deliver great results
• Outstanding communicator with ability to interact with teammates and customers

• Competitive base pay plus commissions
• Benefits for part-time and full-time employees
• Medical dental and vision benefits
• 401K Plan
• Generous paid time-off programs
• Phone service discounts
• Serious growth potential for your career
• This is the opportunity to do something special and join a company revolutionizing the wireless industry. And we couldnt do it without someone like you. So what do you say Isnt it time you explored what could become the career move of a lifetime

• At least 18 years of age
• Legally authorized to work in the United States
• High School Diploma or GED

Dedicated Dynamic Determined. These are the people we want in the Luna Wireless fam. Our team members hustle hard and make a difference both in their own lives and in the lives of T-Mobile customers all around the country.

Serving our customers and employees is at the heart of what we do. When you work with us youre not just changing your life; youre helping our customers all over the nation stay connected with their loved ones.

Were guessing you found us for a reason. Do you think youve got what it takes to chase your dreams Come face-to-face with your #LimitlessPotential at Luna Wireless one of the largest T-Mobile authorized retailers in the country with over 450 authorized retail stores in the central and eastern United States.