Systems Support Specialist

Own process documentation compliance alignment and controlled master data to ensure operational accuracy and audit integrity.

They are the process gatekeeper execution support not just a document writer.

Process Documentation & Governance

Develop and maintain SOPs for:

• Parts
• GHQ Customers/Suppliers
• New Company / Site Configurations
• HR Helpdesk ticket process
• Map regional administrative and operational processes
• Maintain controlled document library
• Ensure audit traceability and revision control

Master Data Management

• Master Data Management in legacy and future oneERP
• Parts Customers Suppliers
• New Company/Site configuration entries
• Helpdesk DON ticket logging & validation
• Supporting audit-required data adjustments
• Documentation and mapping of legacy data and future oneERP

This ensures:

• Data consistency
• Controlled master data creation change management and maintenance
• Reduced duplicate or incorrect setups
• Audit defensibility

Compliance & Audit Support

• Ensure documentation matches system behavior
• Validate processes meet ISO requirements
• Support audit prep and evidence gathering
• Monitor adherence to defined procedures

Training & Operational Support

• Train users in documented procedures
• Support interface projects data mapping documentation ( i.e.: Rapid Response interface)
• Assist with system releases upgrades new features - testing deployment and process validation

Qualifications :

• Experience in master data management in ERP systems
• ISO or quality systems exposure
• Strong documentation skills
• Detail-oriented mindset
• Comfortable following structured governance
• This is NOT a pure ISO auditor.
• This is NOT a pure data entry clerk.
• This is a hybrid systems/process control role.

Additional Information :

• Safety and Security: Observes safety and security procedures uses equipment and materials properly. Reports potentially unsafe conditions
• Communication: Good written and verbal communication organized thought processes polite and respectful of others adapts presentations to the audience.
• Workload Management: Timely completion of projects makes time for unplanned assignments adapts to changing priorities.
• Ethics and Integrity: Perceived fairness; tolerance; honesty; consistent in application of policies and procedures. Works with integrity; Upholds organizational values.
• Flexibility: Able to adapt behavior opinions tactics and strategies to different situations individuals or changing priorities.

Teamwork: Respects all members; solicits others opinions; supports and complies with team decisions; shares useful

Remote Work :

No

Employment Type :

Full-time