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Systems Strategist, AppleCare Technologies
Job Location:
Job Location:
Austin, TX - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
29 September 2026 (12 days ago)
Posted:
Application Deadline:
27 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
As a Systems Strategist in the AppleCare Technologies (ACT) Systems Strategy and Solutions Architecture team you will shape enterprise-wide technology and systems decisions that advance AppleCares strategic objectives and business capabilities.
In this role you will partner closely with ISu0026T AppleCare business teams and the ACT team to solve complex enterprise challenges identify strategic opportunities and guide the AppleCare-wide systems roadmap. You will serve as a subject matter expert directing and designing the overall AppleCare enterprise capability and solution landscapes.
Evolve technology and systems strategy services across AppleCare Technologies to support business planning and strategic with ACT Business Engagement and Solutions Architecture practices to continuously improve architecture governance processes and service delivery across Product and Program Management evolve and maintain the AppleCare Enterprise Architecture deeply with AppleCare business teams to identify and champion emerging and existing technologies that uplift capabilities streamline end-to-end processes and enhance customer comprehensive current- and target-state architecture artifacts within the AppleCare Architecture the value of existing platforms by ensuring solution designs and business requirements align closely with platform capabilities and strategic strategic blueprints using data and analytics customer journey mapping and the AppleCare Business Capability Model (BCM).nMaintain the AppleCare BCM and develop strategic overlays to inform executive decision-making on technology prioritization and value realization.
10 years of experience in enterprise track record in technical solutions and architecture including at least 3 years in systems specification design and understanding of modern solution delivery models (Agile DevOps Product-led).nSolid foundation in Business Capability Modeling (BCM) and enterprise architecture frameworks (e.g. capability building block mapping).nHands-on experience or working familiarity with Agentic Workflows AI and Machine Learning leadership stakeholder management and influencing skills across cross-functional verbal written and interpersonal communication degree in Information Technology Computer Science or equivalent practical experience.
Direct experience architecting or delivering technologies within service sales and customer support domains.n
In this role you will partner closely with ISu0026T AppleCare business teams and the ACT team to solve complex enterprise challenges identify strategic opportunities and guide the AppleCare-wide systems roadmap. You will serve as a subject matter expert directing and designing the overall AppleCare enterprise capability and solution landscapes.
Evolve technology and systems strategy services across AppleCare Technologies to support business planning and strategic with ACT Business Engagement and Solutions Architecture practices to continuously improve architecture governance processes and service delivery across Product and Program Management evolve and maintain the AppleCare Enterprise Architecture deeply with AppleCare business teams to identify and champion emerging and existing technologies that uplift capabilities streamline end-to-end processes and enhance customer comprehensive current- and target-state architecture artifacts within the AppleCare Architecture the value of existing platforms by ensuring solution designs and business requirements align closely with platform capabilities and strategic strategic blueprints using data and analytics customer journey mapping and the AppleCare Business Capability Model (BCM).nMaintain the AppleCare BCM and develop strategic overlays to inform executive decision-making on technology prioritization and value realization.
10 years of experience in enterprise track record in technical solutions and architecture including at least 3 years in systems specification design and understanding of modern solution delivery models (Agile DevOps Product-led).nSolid foundation in Business Capability Modeling (BCM) and enterprise architecture frameworks (e.g. capability building block mapping).nHands-on experience or working familiarity with Agentic Workflows AI and Machine Learning leadership stakeholder management and influencing skills across cross-functional verbal written and interpersonal communication degree in Information Technology Computer Science or equivalent practical experience.
Direct experience architecting or delivering technologies within service sales and customer support domains.n
About Company
Ask Siri to name the most successful company in the world and it might respond: Apple. And it's not just out of familial pride. Apple consistently ranks highly in profit, revenue, market capitalization, and consumer cachet. In 2018, the company became the first reach a trillion dollar ... View more
