Systems Manager

TheSystems Managerisakeysupportrolewithin the operations team.

The incumbent has strong analytical technical and project management skills and a passion for continuous improvement and digital transformation. The Systems Manager plays a critical role in advancing functional capabilities through systems support operational metrics training and implementation of new technologies and processes. The role has global responsibilities participating in global team activities and interacting with colleagues in multiple regions.

ResponsibilitiesandAccountabilities

• Supporttheadministrationmaintenanceandimplementationof technologies and platforms.
• Collaboratewithbusinessandtechnicalstakeholderstodefinerequirementsevaluate

solutionsandimplementsystemenhancements.

• Supportorganizationalchangemanagementactivitiestodriveadoptionofnewtools and ways of working.

• Developandmaintaindashboards andtrack keyperformance indicators tosupport operations.
• Analyzeoperationaldatatoidentifytrendsrisksopportunitiesandprocess improvementinitiatives.
• Generateroutineandadhocreportsforleadershipandcross-functionalstakeholders.

• Supportinitiativesinvolving newtechnologiesworkflowsandoperationalprocesses.
• Support development and maintenance of procedures templates standards and operational guidance.
• Contributetoprocessoptimizationinitiativesthatstreamlinedocumentdevelopment and review activities.

• Delivertrainingandongoingsupportforsystemsprocessesandtools.
• Supportonboardingandcapabilitydevelopmentforinternalstaffandexternalpartners.
• Maintainknowledgerepositoriesandensureaccessibilityofoperational documentation.

• Excellentwritten verbaland presentationskills.
• Demonstratedtrackrecordincross-functionalmulticulturalteams.
• MasteryoftheEnglishlanguagewithacomprehensiveunderstandingofEnglish grammar and punctuation.
• StrongproficiencywithMicrosoft365applicationswithaspecialfocusonword processing tables spreadsheets presentations graphics and templates.
• Provenabilitytoworkeffectivelybothindependentlyorinateamsetting.
• Proveneffectiveinfluencingskillsabletoleadwithoutformalauthority.
• Excellentorganizationalandtimemanagementskillswithdemonstratedabilityto manageseveralprojectssimultaneously.
• Abilitytoanalyzeandsynthesizecomplexoperationaldatafrommultiplesources.
• Detail-oriented.

IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other status protected by applicable law. is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements misrepresentations or material omissions during the recruitment process will result in immediate disqualification of your application or termination of employment if discovered later in accordance with applicable law. We appreciate your honesty and professionalism.